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Service Advisor

Job Posted: 19 days ago

Salary: £ 30,000 - 38,000 / Annum
Job Type: Permanent
Location: Bristol, City of Bristol

Expire in: 9 days

Job Description

Service Advisor

Location: Bristol
Salary: £30,000–£38,000 Basic (Dependent on Experience)
Job Type: Full Time | Permanent

The Role

An exciting opportunity has arisen for an experienced Service Advisor to join a busy and professional automotive dealership in Bristol. This customer-facing role is ideal for an individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.

As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring a seamless service experience from vehicle check-in through to completion of repairs and servicing.

Key Responsibilities

  * Greet customers and manage service bookings.

  * Accurately identify customer requirements and vehicle concerns.

  * Liaise with technicians and workshop staff regarding vehicle progress.

  * Provide customers with updates and obtain authorisation for additional work.

  * Prepare estimates, invoices, and service documentation.

  * Promote additional products and services where appropriate.

  * Ensure all work is completed to agreed timescales and customer expectations.

  * Handle customer queries and resolve issues professionally.

  * Maintain accurate records using the dealer management system.

Candidate Requirements

Essential

  * Previous experience as a Service Advisor within the automotive industry.

  * Excellent communication and customer service skills.

  * Strong organisational and administrative abilities.

  * Ability to work effectively under pressure in a busy environment.

  * Good IT and system skills.

  * Full UK driving licence.

Desirable

  * Main dealer experience.

  * Knowledge of Kerridge, Pinnacle, Keyloop, or similar DMS systems.

  * Experience working to customer satisfaction and performance targets.

What's on Offer

  * £30,000–£38,000 basic salary depending on experience.

  * Performance-related bonus opportunities.

  * Company pension scheme.

  * Manufacturer and ongoing professional training.

  * Career progression opportunities.

  * Supportive and friendly working environment

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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