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Service Advisor
Job Posted: a day ago
Salary: £ 27,000 - 35,000 / Annum
Job Type: Permanent
Location: Cardiff, South Glamorgan
Expire in: a month
Job Description
Service Advisor
An exciting opportunity has come up to join a fantastic Dealership in Cardiff.
We have the requirement of a Service Advisor to join our successful Aftersales team; this position will play a crucial role in driving our business forward. Candidates must have the ability to cope under pressure whilst maintaining a professional attitude at all times. You must have a passion for customer service and great motivation.
As a Service Advisor, you will be the first point of contact for customers visiting the dealership and, as such, you'll be an important ambassador for the company.
This is a busy department, and the role requires someone who can work very well under pressure, whilst offering exceptional customer service.
Duties of the Service Advisor:
* Dealing with customer requirements for service and vehicle repairs efficiently and courteously, to ensure a high standard of customer satisfaction;
* Dealing with all service enquiries;
* Managing the allocation and handover of customer service vehicles;
* Liaising with the workshop team to ensure the timely completion of customer vehicles;
* You will be targeted on your upselling capabilities, making customers aware of the various Service/ Warranty plans, etc on offer; this part of the role will be key to your overall OTE.
* Requirements of the Service Advisor:
* Previous Service Advisor experience within the automotive industry is essential.
* Warranty experience is preferred.
* You must be IT literate, and Kerridge knowledge is required.
* You must hold a full UK driving licence.
* The successful candidate will be required to complete a DBS basic disclosure. Disclosure expenses will be met by the employer.
Hours of work:
8.00 am to 5.30 pm Monday to Friday
8.00 am to 12.30 pm Saturday rota (once a month)
Please apply TODAY - This is an opportunity NOT to be missedBefore You Apply
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