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Service Advisor
Job Posted: 2 days ago
Salary: £ 29,000 - 32,000 / Annum
Job Type: Permanent
Location: Heathrow
Expire in: a month
Job Description
An exciting opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.
As a Service Advisor, you will act as the key liaison between customers and the workshop, ensuring smooth service operations and maintaining high customer satisfaction. This full-time role offers basic salary range of £29,000 - £32,000, OTE £35,000 and benefits.
You will be responsible for
Act as primary contact for customers, managing bookings and providing workshop updates.
Maximise workshop efficiency by scheduling jobs and upselling additional services.
Process repair authorisations, warranty claims and accurate invoicing.
Maintain vehicle service records and ensure parts are ordered promptly.
Conduct pre- and post-service customer communications to ensure satisfaction.
Keep reception area presentable and comply with all health & safety standards.
Stay updated on manufacturer requirements and maintain professional standards.
What we are looking for:
Previously worked as a Service Advisor or in a similar role.
Ideally have experience working with HGV or light commercial vehicles.
Basic technical knowledge of commercial vehicles.
Strong customer service and communication skills.
Ability to multitask in a fast-paced environment.
Shifts:
Monday - Friday:5:30am - 2:30pm, 8:00am - 5:00pm, 10:00am - 7:00pm
1 in 3 Saturday mornings: 7:00am - midday
What’s on offer:
Competitive salary
30 days holiday including bank holidays
Employer Statutory Pension Scheme
Free Class IV MOT per year
Mental Health First Aiders
Referral bonus if you introduce your technician friends (£1500!)
Paternity pay - Full 2 weeks pay
Personal Accident Scheme
Corporate uniform provided
Cycle to work scheme
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
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