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SERVICE ADVISOR
Job Posted: 14 days ago
Salary: £ 31,000 - 31,000 / Annum
Job Type: Permanent
Location: BA22, Chilthorne Domer, Somerset
Expire in: 14 days
Job Description
Service Advisor
Salary: Up to £31,000 + Bonus
Location: Yeovil, Somerset
Hours: Monday – Friday 8:00 – 18:00 with 1 in 3 Saturdays
Are you a natural communicator with a passion for delivering exceptional customer service? Our client is looking for a proactive and organised Service Advisor to join their team. You'll be the first point of contact for valued customers, ensuring a seamless and positive experience from enquiry to handover.
What You'll Do:
* Be the Face of Our Service Team: Manage all service enquiries, both by phone and in person, acting as the primary point of contact for our customers.
* Customer Champion: Clearly explain all work carried out on vehicles, ensuring full customer understanding and authorisation. You'll handle customer requirements for service and repairs efficiently and courteously, aiming for the highest standards of satisfaction.
* Seamless Communication: Ensure customer needs are fully understood and communicated effectively to the wider service department.
* Operational Excellence: Accurately record vehicle details and service histories, distribute jobs to the workshop controller, and assist with optimising workshop capacity in collaboration with management.
* System Savvy: Utilise various company and manufacturer systems (DMS, RTC, VMS, etc.) in line with requirements.
* Problem Solver: Act as the initial point of contact for service customer complaints, escalating to the Customer Service Controller when necessary.
About You:
* Energy & Enthusiasm: You approach every interaction with a positive and helpful attitude.
* Expertise & Collaboration: You're keen to share best practices and support colleagues to help the business achieve its targets.
* Pride in Your Work: You take satisfaction in knowing the quality of your work makes a real difference, both individually and as part of a team.
* Integrity: You consistently do the right thing, especially when faced with difficult decisions.
In return for your hard work and commitment, our client offers fantastic benefits, including:
* Car Scheme and vehicle purchase discounts.
* Career Development, consistent support for growth through inhouse training systems.
* Life Assurance, Health Cash Plan, Mental Health Support and Annual Paid Flu Vaccinations.
* Discounts on MOT’s, Services, Parts and Accessories, for you and your family.
* Access rewards and discounts including gym memberships through Simply Rewards.
* Local Discounts
* Social eventsBefore You Apply
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Looking for your next career move? Join a top company hiring SERVICE ADVISOR job near me in BA22, Chilthorne Domer, Somerset! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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