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Service Advisor
Job Posted: 11 hours ago
Salary: £ 36,000 - 41,000 / Annum
Job Type: Permanent
Location: Guildford
Expire in: a month
Job Description
Porsche Retail Group (PRG) have an excellent opportunity for a Service Advisor to work for one of the world’s most iconic brands and join Porsche Centre Guildford. To apply for this role you must have recent automotive dealership experience.
Role:
As a Service Advisor, you are fundamental to the customer experience and overall performance of the Dealership. With a passion for customer care, outstanding interpersonal skills, and basic understanding of vehicle mechanics, you will ensure our customers are advised on the best service and maintenance work for their vehicles, fostering long-term customer relationships and driving sales of valued added services.
Responsibilities:
Determining services needed by listening to the customer's description of their vehicle’s symptoms; clarifying their problems; conducting technical visual inspections; checking vehicle maintenance records; examining service schedules as appropriate
Discussing all Porsche’s products and services, identifying and selling value added services and accessories
Raising orders for parts identified to repair the vehicle or as requested
Tracking the vehicle through the workshop, remaining in constant communication with the customer during the repair process, updating the customer as required and ensuring delivery of the vehicle at the promised time
Invoicing customers and taking payment
Meeting ‘walk in’ customers and booking them an appointment as required
Providing assistance to bookings centre during peak periods
Minimum Attributes:
Full UK Drivers Licence
Basic understanding of vehicle systems and maintenance needs
Face to face customer service experience in a fast-paced environment
Strong IT literacy and administration skills
Understand and apply the FCA principles of Treating Customers Fairly in order to deliver good customer outcomes
Strong focus on meeting customer needs and ensuring satisfaction.
Desirable Attributes:
Automotive or service industry experience in a similar role
Luxury brand experience
Familiarity with service management software (e.g. CDK)
Experience of selling valued added products and services
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.
PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
In return, we offer
Basic Salary of up to £36,000 per annum, depending on experience
Monthly bonus, up to 35% of salary per year
Option of a VW Group Vehicle at a preferential leasing rate
33 days holiday, with extra for long service
Fixed hours each week - Monday to Friday 7.30am/8.00am to 5.30pm/6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm.
Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
Life Assurance
DC Pension Scheme
Employee Assistance Program - support and advice on issues impacting your wellbeing
Dedicated mental health champions
Centre:
The biggest ‘Destination Porsche’ centre in Europe. Located in the vibrant Guildford area, this fantastic centre is just a stone’s throw away from a local fitness centre and a bustling retail park. This centre also offers the convenience of free nearby parking and a short walk to Guildford train station.
Company:
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.
Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
How to Apply
Please note that eRecruitSmart is advertising the role Service Advisor on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.
You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
We look forward to hearing from youBefore You Apply
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