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Service Advisor
Job Posted: a day ago
Salary: £ 35,000 - 40,000 / Annum
Job Type: Permanent
Location: Hertfordshire
Expire in: a month
Job Description
RL32241
Service Advisor
Hitchin
£35-£40k
Alecto Recruitment is working with our client in their search for a Service Advisor. They are a highly respected, independently owned specialist garage dedicated to the repair and restoration of a single premium marque, spanning both classic and modern models. With fewer than 15 employees, their long-established reputation is built on quality, attention to detail, and exceptional customer service. Their Discerning clientele travel from around the globe to entrust their vehicles to us, expecting a premium experience from first contact to final handover.
The Role
We are seeking an organised and personable Customer Experience & Operations Coordinator to manage the full customer journey and support the day-to-day running of our front office and workshop services. You will serve as a vital link between customers, the workshop, parts team, management, and subcontractors-ensuring a seamless, high-end experience throughout every project.
Key Responsibilities
Customer & Job Management
Oversee the end-to-end customer process-from initial enquiry through to invoicing and vehicle collection
Coordinate closely with the Workshop Manager, Parts Department, Managing Director, and Accounts
Provide accurate estimates and gain customer authorisation for work
Maintain ongoing customer communication, managing changes, approvals, and expectations
Support marketing, valuations, and client relationship management as neededOffice & Administrative Duties
Serve as first point of contact-phone, email, and in person-with a professional, welcoming approach
Manage booking schedules and vehicle logistics
Create and maintain job files including estimates, labour/parts worksheets, and draft invoices
Prepare and edit workshop job descriptions and reconcile them against initial estimates
Track and update work-in-progress (WIP) reports and sales targets
Coordinate MOT bookings, one-off parts procurement, subcontractors, and insurance repairs
Maintain detailed customer records and legal documentation, including number plate compliance
Assist with internal communication tools, team meetings, and noticeboard updatesFinancial & Commercial Oversight
Manage and track payments, customer deposits, and workshop invoicing
Obtain and record job authorisations and follow-ups for additional work
Use company cards and online platforms to source parts and services
Monitor workflows to support cashflow and monthly revenue goalsAbout You
Skills & Experience
Excellent verbal and written communication skills with a confident and professional demeanour
Highly organised, methodical and detail-oriented-able to manage multiple priorities under pressure
Strong working knowledge of Microsoft Word, Excel and Outlook
Commercially minded with the ability to balance quality service and business needs
Previous experience in a similar administrative, customer service, or automotive support role preferred
Personal interest in classic or specialist vehicles is a bonusQualities
Proactive, dependable and able to work independently with minimal supervision
Friendly and approachable with a team-oriented attitude
Trustworthy, loyal, and committed to upholding our reputation for excellenceRequirements
Full UK driving licence (clean preferred, but up to 3 points acceptable)
Presentable appearance-branded uniform provided
Eligibility to work in the UKWorking Environment
This is a predominantly office-based role in a dynamic and hands-on automotive environment. Some flexibility around customer drop-off/collection may occasionally be required.
Benefits
Competitive salary based on experience
20 days holiday + bank holidays
Sickness pay and pension scheme (3% employer contribution)
A chance to work with a passionate team and a loyal, global customer base
To apply for this role, please send your CV to or call (phone number removed) for more information.
If this role would not be of interest to you but may be suitable friend or colleague, we can offer paid referral fees for successful placements.
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