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Service Advisor
Job Posted: 13 hours ago
Salary: £ 32,598 - 32,598 / Annum
Job Type: Permanent
Location: Bristol
Expire in: a month
Job Description
Service Advisor
Avonmouth
Permanent - £32,598 pa
Monday to Friday 7-4/9-6 plus Saturday 8am - 1pm on a one in three rota basis
In this customer-facing position, you'll represent both the brand and the business, helping to bridge the gap between customer needs and company goals. Your ability to remain calm, professional, and reassuring during challenging situations will be key to ensuring high levels of customer satisfaction.
This client offers a supportive, people-first working environment, along with a range of incentives and benefits, a competitive base salary.
Responsibilities Include:
Accurately recording customer and vehicle information at first contact
Managing incoming phone bookings and scheduling accordingly
Processing parts orders and advising on availability and pricing
Raising job cards and maintaining required documentation
Keeping customers informed about their vehicle's progress
Maintaining up-to-date customer records
Delivering vehicles back to customers with clear communication on work completed
Monitoring repair timelines and updating customers accordingly
Promoting additional aftersales services, including service plans
Supporting customers with payment discussions and warranty advice
Coordinating inspections and testing schedules as requiredWhat Success Looks Like:
Clear, courteous communication with customers
Accurate booking and documentation
Timely updates on vehicle status
Helpful advice on service options and requirementsBenefits Include:
Generous Annual Leave
Life Insurance
Financial Wellbeing Support
Staff Incentives and Referral Bonuses
Pension Scheme
Employee Assistance Programme
Professional Training and Development Opportunities
Participation in Reward & Recognition Schemes
Eye Test Reimbursements
If you're passionate about delivering excellent service and want to be part of a forward-thinking organisation, we'd love to hear from you.
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