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Service Advisor
Job Posted: 2 days ago
Salary: £ 12.21 - 12.21 / Hour
Job Type: Permanent
Location: Hinckley, Leicestershire
Expire in: a month
Job Description
Role: Aftersales Advisor
Location: Hinckley, Leicestershire
Hours: Full Time: 38.5 hours per week (9am-6pm Mondays, 10am-6pm Tuesday-Fridays, no weekends)
Pay: £12.21 per hour
We’re seeking an organised and proactive Customer Service Advisor / Aftersales Advisor for our Client's Used Car Dealer in Hinckley.
The Role:
- Making and taking inbound and outbound calls & dealing with e-mails in a courteous and effective manner;
- Liaising with customers, warranty companies and repairers, keeping customers updated with service requirements and activity on their vehicle;
- Dealing with any customer complaints and escalating where necessary;
- Advising customers on work required to their vehicle, gaining authorisation for work to be completed;
- Maintaining a high level of customer service at all times with the aim of exceeding customer expectations.
The Requirements:
- Experience of delivering high levels of customer service in a busy and demanding environment - experience within the Motor Industry is highly beneficial;
- Excellent interpersonal skills and confidence dealing with customers;
- Results-focused and resilient - able to learn from feedback and make constant improvements to the customer service;
- Motor Industry experience and/or any technical knowledge of vehicle mechanics would be highly beneficial.
If you’re ready to step into a role where organisation meets opportunity, and you want to grow your career as an Aftersales Advisor in Hinkley, we want to hear from you, apply now with Job ID ST1754 to Mary at WeRecruit AutoBefore You Apply
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