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Service and Warranty Manager
Job Posted: 6 days ago
Salary: £ 35,000 - 40,000 / Annum
Job Type: Permanent
Location: Redditch, Worcestershire
Expire in: 22 days
Job Description
About the Role
We are seeking a skilled and proactive Service and Warranty Manager for one of our clients based in Redditch. This role is responsible for overseeing product returns, repairs, and technical support, ensuring customer satisfaction through timely and effective issue resolution.
You'll work closely with internal teams to investigate faults, manage service workflows, and maintain high standards of quality and responsiveness.
As a Service and Warranty Manager, your duties will include:
Lead and support a small team handling service and warranty-related tasks
Coordinate technical support and product assessments
Maintain accurate records and ensure timely resolution of customer issues
Collaborate with internal departments to improve service outcomes
Monitor and report on service performance and trendsTo be successful in the role of Service and Warranty Manager, you will need:
Minimum 5 years' experience in a service or warranty management role
Strong understanding of mechanical and electrical systems
Proficient in SAP and Microsoft Office (Word, Excel)
Ability to interpret technical documentation
Excellent communication and organisational skills
Problem-solving mindset with attention to detail
Experience with fault-finding tools and soldering (advantageous)
Desirable Attributes:
Customer-focused approach with a commitment to quality
Experience leading teams and working cross-functionally
Willingness to travel occasionally for customer visits
Looking for your next challenge in a dynamic and technical environment?
Apply now to take the lead in shaping service excellence.
ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversityBefore You Apply
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Looking for your next career move? Join a top company hiring Service and Warranty Manager job near me in Redditch, Worcestershire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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