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Service Architect
Job Posted: 2 hours ago
Salary: £ 76.67 - 76.67 / Hour
Job Type: Contract
Location: London
Expire in: a month
Job Description
Job Title: Service Architect
Contract: 6 Months (Inside IR35)
Clearance: Current SC Clearance Required
Location: Fully Remote
Start Date: January/February 2026
Rate: £575 per day / £76.67 per hour
Overview:
We are seeking an experienced Service Architect to design and implement a robust service architecture across a multi-supplier ecosystem, ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role will drive governance, service transition, and continual improvement while maintaining operational excellence within a secure environment.
Key Responsibilities:
Define and implement service architecture for integrated services across multiple suppliers
Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment)
Design ticket flows and ensure integration with ITSM tools (ServiceNow preferred)
Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking
Lead service transition activities, including operational readiness checks and runbook creation
Operate within a SIAM governance framework, conducting monthly service reviews and SLA/KPI reporting
Drive continual service improvement plans to optimise processes and enhance customer experience
Act as the central point of contact for service integration issues and supplier collaborationRequired Skills:
Strong experience in SIAM and multi-supplier environments
Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred)
Proven ability to design service architecture, ticket flows, and SLA frameworks
Excellent governance, reporting, and stakeholder management skills
Current SC Clearance is mandatoryDesirable:
Cloud infrastructure knowledge (AWS, Openshift)
Familiarity with secure/government environments
Experience in contract and commercial managementBefore You Apply
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