Expire in: a month
Service Control Team Leader
Location: Ringwood, Hampshire
Job Type: Full-time, Permanent
Salary: £28,000-£30,000 per annum + great benefits
Are you a motivated leader with a passion for delivering excellent customer service? Do you thrive in fast-paced, call centre environments and want to take your career to the next level?
TeamJobs is excited to be recruiting on behalf of a fast-growing UK-based environmental services company for an experienced Service Control Team Leader. This is a brilliant opportunity to join a dynamic organisation that values its people, prioritises exceptional service, and is committed to sustainability.
Key Responsibilities:
Lead and oversee phone and admin teams within Service Control
Manage team performance, motivation and day-to-day operations
Monitor SLAs, call response times and customer service targets
Handle complaints escalations and ensure swift resolution
Plan team availability to meet service levels
Conduct monthly 1:1s, return-to-work and performance meetings
Set clear team objectives and timelines for task completion
Deliver weekly performance reports to senior leadership
Create and maintain departmental SOPsWhat We're Looking For:
Minimum 2 years' experience in a Team Leader role within a call centre
Strong command of call centre tools and performance tracking systems
High attention to detail and exceptional multi-tasking ability
Calm, patient and professional under pressure
Able to motivate and inspire team members to achieve shared goalsWhat's in It for You:
Competitive salary: £28,000-£30,000 per annum, with annual reviews
28 days holiday including Bank Holidays
Ongoing training and clear career development pathways
Cycle to Work Scheme + access to an exclusive benefits platform
Pension scheme (employee contribution)
Refer-a-Friend bonus: £200 from Day 1
Supportive, customer-focused and inclusive team culture
Recognition and reward programmesIf you're ready to lead from the front and be part of an ambitious team that's making a real difference, send in your CV today. Let's grow your leadership journey together.
Apply Now!!!
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Looking for your next career move? Join a top company hiring Service Control Team Leader job near me in Bournemouth, Dorset! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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