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Service Control Team Leader

Job Posted: 6 hours ago

  • Salary: £ 28,000 - 30,000 / Annum

    Job Type: Permanent

  • Location: Bournemouth, Dorset

Expire in: a month

Job Description

Service Control Team Leader Location: Ringwood, Hampshire Job Type: Full-time, Permanent Salary: £28,000-£30,000 per annum + great benefits Are you a motivated leader with a passion for delivering excellent customer service? Do you thrive in fast-paced, call centre environments and want to take your career to the next level? TeamJobs is excited to be recruiting on behalf of a fast-growing UK-based environmental services company for an experienced Service Control Team Leader. This is a brilliant opportunity to join a dynamic organisation that values its people, prioritises exceptional service, and is committed to sustainability. Key Responsibilities: Lead and oversee phone and admin teams within Service Control Manage team performance, motivation and day-to-day operations Monitor SLAs, call response times and customer service targets Handle complaints escalations and ensure swift resolution Plan team availability to meet service levels Conduct monthly 1:1s, return-to-work and performance meetings Set clear team objectives and timelines for task completion Deliver weekly performance reports to senior leadership Create and maintain departmental SOPsWhat We're Looking For: Minimum 2 years' experience in a Team Leader role within a call centre Strong command of call centre tools and performance tracking systems High attention to detail and exceptional multi-tasking ability Calm, patient and professional under pressure Able to motivate and inspire team members to achieve shared goalsWhat's in It for You: Competitive salary: £28,000-£30,000 per annum, with annual reviews 28 days holiday including Bank Holidays Ongoing training and clear career development pathways Cycle to Work Scheme + access to an exclusive benefits platform Pension scheme (employee contribution) Refer-a-Friend bonus: £200 from Day 1 Supportive, customer-focused and inclusive team culture Recognition and reward programmesIf you're ready to lead from the front and be part of an ambitious team that's making a real difference, send in your CV today. Let's grow your leadership journey together. Apply Now!!! INDCP

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