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Service Controller – Mechanical Handling & Construction Equipment
Based at Head Office – Maidstone
Full-Time | Monday – Friday, 8:00am – 5:00pm
Salary £40K + Company Pension + Bonus Scheme
About the Role
Holt Recruitment is working with an independent mechanical handling business that specialises in mechanical handling and construction equipment.
They are seeking an experienced Service Controller to join their Maidstone-based Head Office on a full-time basis. This is an office-based role involving the day-to-day coordination and support of a team of Service Engineers. You will be responsible for maintaining smooth operations within the service department and delivering a high standard of customer care.
All training will be provided for the right candidate.
Key Responsibilities
Manage daily activities of a field-based engineering team
Coordinate servicing and breakdown response efficiently
Handle incoming service enquiries and customer queries
Prepare weekly and monthly service performance reports
Generate estimates and follow-up on post-service work
Address invoice and service-related queries promptly
Conduct customer site visits and build long-term relationships
Monitor department revenue, cost, and KPI performance
Support continuous improvement initiatives across service deliveryWhat We're Looking For
Previous experience in forklift, mechanical handling, or construction equipment is desirable
Strong communication and organisational skills
Background as an engineer or in team supervision/management is an advantage
Proficiency with Microsoft Office and service data systems
Ability to perform in a fast-paced, reactive environmentWhat’s in It for You
Competitive salary based on experience
Company pension scheme
Bonus scheme
Full training and support from a knowledgeable team
A role where your input and ideas are valued
If you’re looking to join a well-established, forward-thinking business and play a key part in driving service excellence – we’d love to hear from you. Apply today or contact David on (phone number removed)
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Looking for your next career move? Join a top company hiring Service Controller job near me in Maidstone! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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