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Service Controller
Job Posted: 12 days ago
Salary: £ 40,000 - 40,000 / Annum
Job Type: Permanent
Location: Kent
Expire in: 16 days
Job Description
Elite Consultancy Network is working in partnership with a leading name in heavy plant and machinery to recruit an experienced Service & Uptime Controller to oversee and coordinate nationwide service operations.
This is a key role within the service department, responsible for ensuring efficient resource scheduling, maintaining high levels of customer satisfaction, and supporting the performance of field and workshop-based engineers.
Ideal for a proactive and organised individual with a background in plant, construction, or automotive services, this role offers variety, autonomy, and the opportunity to influence service quality and delivery at a national level.
Key Responsibilities
Service Planning & Coordination
Manage the scheduling of field and workshop engineers to meet customer requirements. Allocate jobs based on urgency, geography, and technician capabilities.
Customer Service Management
Serve as the first point of contact for service-related enquiries. Provide timely updates, manage expectations, and ensure service levels are met.
Team Leadership
Oversee the daily activities of Field Service Engineers and Workshop Technicians. Approve timesheets, assign tasks, and balance field and workshop workloads.
Parts & Job Management
Order and track service parts via SAP. Ensure job records are created, updated, and progressed correctly through to completion and invoicing.
Technical Support Coordination
Log technical issues and quality concerns via internal ticketing systems. Provide first-line advice and escalate to external contractors or manufacturers where required.
Compliance Oversight
Ensure all service operations comply with health and safety regulations, including site-specific requirements and risk assessments.
Performance Reporting
Maintain accurate service records. Produce regular reports for senior management and support service review meetings.
Process Improvement
Identify inefficiencies or bottlenecks in the service workflow. Support and implement initiatives to improve service delivery and operational efficiency.Required Experience
Minimum 5 years’ experience in a service control, coordination, or customer support role within construction, plant, or automotive sectors
Proven background in managing or supervising a technical team
Understanding of mechanical or hydraulic systems and ability to interpret technical drawings and documentation
Proficient in Microsoft Office (Word, Excel, Outlook)
Working knowledge of SAP or similar ERP systems preferredKey Competencies
Strong organisational and time management skills
Excellent verbal and written communication
Customer-focused with a proactive and solutions-based approach
Capable of managing multiple tasks and priorities under pressure
Commercial awareness and ability to manage costs
Confident decision-making and resource planning skills
High level of emotional intelligence and resilienceWhat’s On Offer
Competitive salary package
Permanent, full-time role with progression opportunities
Supportive and professional working environment
Involvement in continuous improvement projects
Opportunity to make a real impact on service delivery performanceHow to Apply To apply, please submit your CV via Elite Conultancy Network, For a confidential discussion about the role, contact a member of our teamBefore You Apply
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