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Service Coordination Manager

Job Posted: a month ago

Salary: £ 50,000 - 50,000 / Annum
Job Type: Permanent
Location: Marlow

Expire in: 18 hours

Job Description

A global leader in innovative consumer and professional products is seeking an experienced Service Coordination Manager to join its growing After Sales Operations team in Marlow.
   
 This role will support the Service Manager in overseeing aftersales operations, improving service performance, and ensuring high levels of customer satisfaction across the service lifecycle.
   
 Key Responsibilities
  
Coordinate service activities from job intake through to completion 
Monitor KPIs, repair turnaround times, and support continuous improvement initiatives 
Ensure compliance with service processes, procedures, and audit requirements 
Manage relationships with service agents, internal stakeholders, and European teams 
Support warranty claims, technical investigations, and product quality reporting    
 Skills & Experience
  
Minimum 5 years’ experience in service, aftersales, or operational coordination within a product-based environment 
At least 2 years’ team management experience 
Strong analytical and problem-solving skills with a data-driven approach 
Experience with SAP, Salesforce, and intermediate Excel skills desirable 
Excellent communication, organisation, and stakeholder management skills    
 Benefits
  
Hybrid working available following successful completion of training 
25 days holiday plus bank holidays 
Private medical, dental, and life assurance cover 
Annual gym allowance and employee discount platform 
Free on-site parking, restaurant facilities, and Employee Assistance Programme    
 About You
  
Proactive and highly organised with the ability to manage multiple priorities 
Customer-focused with a commitment to service excellence 
Comfortable working in a fast-paced operational environment 
Confident working cross-functionally with internal and external stakeholders 
Full UK Driving Licence required with flexibility to travel when needed

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Looking for your next career move? Join a top company hiring Service Coordination Manager job near me in Marlow! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!