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Service Coordinator - Essex - £27,000
Job Posted: 2 days ago
Salary: £ 24,000 - 27,000 / Annum
Job Type: Permanent
Location: Braintree
Expire in: a month
Job Description
Service Coordinator - Electrical & Fire - £27K
Location: Braintree Office
Hours: Monday – Friday, 8:30 am – 4:30 pm (30 Minutes unpaid lunch) – 37.5 Hour Week
Salary: DOE, up to £27,000
Benefits: 25 days holiday (excluding bank holidays), Healthcare, Pension
Start: Immediate start available
Role Overview
We are seeking a proactive and organised Service Coordinator to support the coordination of electrical and fire service contracts. The role involves working closely with the lead administrator coordinator, electrical contracts managers, and a QS lead engineer. You will play a key part in managing service schedules, compliance documentation, and client communications, ensuring a high standard of service delivery.
The role will include attendance at on-site and team meetings with clients in line with contractual obligations.
Education & Qualifications
GCSEs or equivalent, including English and Maths (minimum).
NVQ Level 2/3 in Business Administration (desirable).
Relevant industry training or certification (e.g., Fire Safety Awareness, Electrical Safety admin courses) is a plus.
Experience
3+ years administrative experience, ideally in a technical, engineering, or construction environment.
Prior experience in the fire safety or electrical services industry (highly desirable).
Experience coordinating service schedules, engineer diaries, and customer appointments.
Familiarity with reactive maintenance, planned preventative maintenance (PPM), and compliance documentation is preferable.
Skills & Knowledge
Highly organised with strong multitasking ability, managing multiple jobs, engineers, and deadlines efficiently.
Coordinate and schedule engineers and subcontractors to ensure timely, cost-effective project completion.
Handle incoming calls, emails, and the service inbox, providing prompt responses to clients and team members.
Process, analyse, and close jobs within Simpro (or similar software such as IBMS, Joblogic, or Clik).
Review job sheets and engineer reports to determine next actions — e.g., job closure, further investigation, or remedial quotations.
Maintain accurate documentation and compliance records (e.g., Fire Alarm Certificates, EICRs).
Manage stock, order and track materials and parts, ensuring timely delivery and resource availability.
Keep clients updated on job progress, attendance dates, and remedial works.
Support engineers with scheduling, resources, and job information.
Conduct monthly customer satisfaction surveys.
Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams).
Knowledge of fire alarm, emergency lighting, and electrical testing processes (desirable).
Actively participate in daily team meetings and contribute to service improvements.
Communication & Interpersonal
Excellent verbal and written communication skills, with a professional and customer-facing approach.
Confident liaising with clients, suppliers, engineers, and management.
Ability to work under pressure, manage urgent requests, and prioritise effectively.
Please Contact
Georgie Thain
(url removed)
(phone number removed)Before You Apply
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