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Service Coordinator

Job Posted: 9 days ago

Salary: £ 20,000 - 30,000 / Annum
Job Type: Permanent
Location: B33, Tile Cross, City and Borough of Birmingham

Expire in: 19 days

Job Description

Act as a central point of contact for customers, taking responsibility for the coordination of services covering CCTV, Access Control, Intruder Alarms, Fire Alarms and other associated systems.

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    Ensure site and customer compliance through the timely scheduling, booking and coordination of works.

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    Ensure new sites are ‘On Boarded’ correctly and contracted site renewals are managed.

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    Through resource and diary management maximise the utilisation of field based engineers and subcontractors.

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    Proactively work with engineers, subcontractors, suppliers and other relevant personnel to meet customer needs.

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    Manage and respond to customer queries in a customer and business focussed manner.

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    When issues arise take proactive responsibility for them ensuring the appropriate urgency is in place as part of a planned well communicated response.

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    Maintain accurate records of service activities, customer interactions, and other relevant data.

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    Ensure all customer work is quoted and billed correctly, where issues are raised address them in a timely manner to support timely payment.

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    Prepare reports and documentation as required.

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    Escalate complex problems and higher level technical matters to an appropriate manager as needed.

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    Monitor performance against customer and internal KPI’s.

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    The above job description is a general outline of the key responsibilities and qualifications for this role and you may be asked to carry out other duties as required to support the Group

Before You Apply

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