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service coordinator

Job Posted: 7 days ago

Salary: £ 30,000 - 30,000 / Annum
Job Type: Permanent
Location: Dartford

Expire in: 20 days

Job Description

Service Desk Administrator

Location: DA13 Kent 
 Salary: £28,000 - £30,000 per annum (dependent on experience)
 Hours: Monday to Thursday: 9:00am – 5:00pm | Friday: 9:00am – 4:00pm (37.5 hours per week)

About the Company

We are a growing building services and maintenance company specialising in the design, installation, planned preventative maintenance (PPM), reactive maintenance, and project delivery of mechanical systems across the UK. Our expertise includes district heating networks and mixed-use developments, delivering high-quality engineering solutions from initial design through to ongoing maintenance and support.

Due to continued growth, we are looking for a highly organised and customer-focused Service Desk Administrator to join our operations team.

The Role

As the Service Desk Administrator, you will be the first point of contact for clients requiring maintenance support. You will coordinate engineers, manage reactive and planned maintenance works, and ensure exceptional customer service while supporting the smooth running of our Service Desk.

This is a fast-paced role that requires excellent communication skills, strong organisation, and the ability to prioritise multiple tasks.

Key Responsibilities

Answer incoming telephone calls and emails from clients.
Log reactive maintenance requests accurately onto the service management system.
Schedule and coordinate engineers for reactive maintenance and Planned Preventative Maintenance (PPM) visits.
Monitor engineer attendance and job progress to ensure service level agreements are achieved.
Raise work orders and allocate jobs to the appropriate engineers and subcontractors.
Liaise with customers, suppliers and engineers to provide updates on outstanding works.
Ensure all maintenance documentation is completed and filed correctly.
Close completed jobs and prepare reports where required.
Support the Contracts and Operations teams with day-to-day administrative tasks.
Maintain accurate customer records and asset information.
Assist with planning maintenance schedules for district heating networks and mechanical building services.
Deliver excellent customer service at every stage of the maintenance process.
About You

The ideal candidate will have:

Previous experience in a Service Desk, Helpdesk, Scheduling or Facilities Administration role.
Excellent organisational and time management skills.
Strong communication skills, both written and verbal.
Confidence working in a busy office environment.
Good IT skills, including Microsoft Office.
The ability to prioritise workload and remain calm under pressure.
A proactive attitude with excellent attention to detail.
Experience within Facilities Management, Mechanical & Electrical, Building Services or Construction would be advantageous but is not essential.
Salary & Benefits

£28,000 - £30,000 per annum, depending on experience.
Monday to Friday working hours (37.5-hour week).
Early finish every Friday at 4:00pm.
31 days annual leave, including Bank Holidays.
Additional day off for your birthday.
Company pension scheme.
Supportive and friendly team environment.
Opportunities for career development within a growing business

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring service coordinator job near me in Dartford! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!