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Service Coordinator

Job Posted: 6 days ago

Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: Dursley, Gloucestershire

Expire in: 22 days

Job Description

Service Coordinator 7032
Location: Cam and Dursley, Gloucestershire
Hours: Full Time | Permanent | Monday - Friday, 9:00am - 5:00pm
Salary: £28,000 - £30,000 per annum

Our client is looking for an organised and personable Service Coordinator to join their team. This is a varied role combining customer service, administration and scheduling, coordinating engineers, servicing, repairs, deliveries and training whilst providing a high standard of support to customers.

Key Responsibilities of a Service Coordinator:

  * Manage customer enquiries, quotations, orders and general service administration

  * Schedule engineers for servicing, repairs and installations, coordinating availability and customer requirements

  * Arrange machine deliveries, installations, repairs and workshop returns

  * Manage service and repair enquiries, gathering relevant information and preparing estimates where required

  * Process warranty claims and liaise with customers, manufacturers and internal teams

  * Monitor completed engineer work, update service records and follow up any outstanding actions

  * Contact customers regarding annual servicing and upcoming warranty deadlines

  * Coordinate customer training bookings, managing diaries, confirmations, registrations and course documentation

  * Maintain accurate customer, service, training and engineer stock records across internal systems

  * Deal with delivery issues and coordinate returns, repairs or replacements where required

  * Provide general administrative support and assist with additional projects when required

Key Skills of a Service Coordinator:

  * Previous experience within administration, customer service, scheduling or coordination

  * Strong customer service and communication skills

  * Excellent organisation with the ability to manage changing priorities and deadlines

  * Good attention to detail and accurate administration skills

  * Confident liaising with customers, engineers and internal teams

  * Strong IT skills including Microsoft Office and confidence learning new systems

  * Proactive, reliable and able to work effectively as part of a team

To be considered for this Service Coordinator role, please contact Katie Tyrrell at First Base Employment

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