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Service Coordinator

Job Posted: 7 days ago

Salary: £ 32,000 - 35,000 / Annum
Job Type: Permanent
Location: WV10, Slade Heath, Staffordshire

Expire in: 21 days

Job Description

Inception Pro Ltd.

SERVICE COORDINATOR

HGV Truck Rental company based in Slade Heath, Wolverhampton

Salary
£32,000 to £35,000.

Working hours
Monday – Friday, 8:00 am – 5:00 pm. (Full time)

Location
Slade Heath, Wolverhampton

Workplace
Site-based job role.

Role Overview

We are looking for a Service Coordinator to join our Maintenance team at an HGV Truck Rental company based in Slade Heath, Wolverhampton. Working hours: Monday – Friday, 8:00 am – 5:00 pm. (Full time) Salary £32,000 to £35,000. Site-based job role.

You will provide first-line maintenance support to our fleet and customers, customer satisfaction and communications skills will be vital in ensuring our first-class service is upheld.

The successful candidate will play a pivotal role in success and growth, coordinating our mobile HGV mechanics across the UK, scheduling their work, ensuring documents are provided to the customer in a timely manner, maximising the productivity of our team. You will also become a reference point for colleagues and customers alike in the instance of vehicle failure, service or MOT bookings, providing first-class service to our customers. This role will be suited to an individual with automotive maintenance and/or customer service who can deliver exceptional customer service, within a fast-paced ever changing environment, have good organisational skills and the drive to work hard within an incredibly varied role.

Key Responsibilities:

  * Book, schedule and monitor the HGV mobile mechanics workload in the most effective and efficient way possible.

  * Respond to daily changes in the HGV mobile mechanics workload in a positive and professional manner.

  * Liaise with HGV mobile mechanics daily, ensuring they have all the customers’ needs in order for the work required.

  * Organise the movement of parts, both collecting and/or delivering, for the HGV mobile mechanics and our customers, ensuring the best rates on these parts.

  * Respond to email and phone enquiries in a positive and professional manner.

  * Engage with the client base regarding all aspects of vehicle maintenance bookings.

  * Ensuring all breakdown calls are administered with appropriate actions applied efficiently.

  * Use of the appropriate party to attend breakdowns ensuring fix first time.

  * Processing MOT’s for vehicles and liaising with customers to ensure all Vehicles are MOT compliant.

  * Arranging vehicle servicing in line with vehicle manufacturers serviceschedules.

  * Booking LOLER or other related tests when required.

  * Ensure all paperwork is checked and completed for all service, repair and maintenance activities.

  * Process all commercial vehicle compliance documentation in R2C & Syrinx.

  * Support the preparation and sending of client reports.

Skills and Experience Required

  * Competence in IT/Computer skills and database entry essential.

  * Good communication is essential.

  * Excellent attention to detail is essential.

  * Effective organisation/planning skills are essential

  * Good geographical knowledge is necessary.

  * Experience in customer service background preferred.

  * Commercial vehicle management and service industry experience preferred.

  * Qualified mechanical background or knowledge of the HGV industry is desirable.

  * Working knowledge of R2C & Syrinx desirable.

Benefits

  * Company pension scheme.

  * Free parking

To apply, email your CV to lee evans at inceptionpro For more information, you can also call

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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