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Service Coordinator
Job Posted: a day ago
Salary: £ Competitive
Job Type: Permanent
Location: Colton
Expire in: a month
Job Description
Are you a natural organiser who thrives on keeping complex service operations running smoothly?
Do you have the communication skills to be the vital link between customers, technicians, and management teams?
Our client, a leading provider in their field, are now seeking an experienced Service Coordinator to join their dynamic team in Norwich, Norfolk. This is a fantastic opportunity to take ownership of service operations and make a real impact on customer satisfaction.
The Role
Reporting to the Global Service Director, you'll be the operational heartbeat of the service department, coordinating appointments, managing technician schedules, and ensuring seamless service delivery. From processing quotes to handling emergency requests, you'll be involved in every aspect of the service journey.
Key Responsibilities
Process service quotes and manage customer requests professionally
Coordinate field service schedules and technician assignments
Handle emergency service requests and provide real-time support
Maintain comprehensive service documentation and reporting
Forecast upcoming service requirements and support monthly planning
Manage insurance certificates and compliance requirements
Support technicians with drawings, service packets, and on-site needs
What I need
3+ years experience in a similar service coordination role
Proficiency in service management software and Microsoft Office Suite
Strong organisational skills with exceptional attention to detail
Excellent communication and interpersonal abilities
Experience with CRM systems and analytical tools preferred
Business qualification advantageous but equivalent experience considered
What's On Offer
Competitive salary and benefits package
Hybrid working arrangements with flexible hours - or fully remote option available
Less than 10% travel requirement
Supportive, inclusive company culture
Opportunity to work with cutting-edge industrial solutions
Career development within a global organisation
Ready to Coordinate Success? If you're looking for a role where your organisational skills and customer focus can truly shine, we'd love to hear from you. Reach out to Emma Baylis NOWBefore You Apply
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Looking for your next career move? Join a top company hiring Service Coordinator job near me in Colton! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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