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Service Coordinator
Job Posted: 5 days ago
Salary: £ 32,900 - 37,300 / Annum
Job Type: Permanent
Location: Germany
Expire in: 23 days
Job Description
Role: Service Coordinator
Salary: €38,000 - €43,000
Location: Frankfurt/Dreieich – Onsite (Monday to Friday)
Are you an organised, detail-driven coordinator who thrives on keeping everything running smoothly? We’re looking for a talented Service Coordinator to join our EU Service team, supporting multiple departments and playing a vital role in delivering excellent service to our customers.
About the Role:
This is a varied administrative and coordination role, supporting the Helpdesk, Sales, Service Technicians, Onsite Service Team, Regional Service Manager, and Finance. You’ll handle everything from contract renewals and presales quotations to team admin and finance-related tasks.
Key Responsibilities:
* Maintain service contract tracker and manage renewals
* Respond to maintenance & support quotation requests
* Liaise with partners and global teams for proposal support
* Manage training tracker, staff holiday, and on-call schedules
* Assist with overtime calculations
* Process invoices, POs, and billing in ERP (SAGE)
* Maintain filing systems in SharePoint
* Track spare parts and loan equipment
* Generate and send client letters (welcome, warranty, renewals)
* Produce monthly reports (internal & external)
What We’re Looking For:
* Strong administrative background in a service or operations role
* Excellent written and spoken English and German
* Highly organised, accurate, and able to juggle multiple tasks
* Strong customer focus and team-oriented mindset
* Proficiency with MS Office; ERP experience (SAGE) a plus
Benefits:
* 30 days vacation
* Annual health budget
* Discounts for online optician services
* Discounts on products and services via employee portal
* JobRad bike leasing scheme
* German and English language classes
Research indicates that men will apply to a role when they only meet 50-60% of the descriptions, however, when looking at women and other minority groups, they can look for up to a 99% match in order to apply to a role. If you feel you are a fit for our role, please still apply, don’t worry if you don’t tick every single box. We’d still love to hear from you. We encourage underrepresented talent to apply to all our roles & support accessibility needsBefore You Apply
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Looking for your next career move? Join a top company hiring Service Coordinator job near me in Germany! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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