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Service Coordinator
Job Posted: 3 days ago
Salary: £ 26,000 - 30,000 / Annum
Job Type: Contract
Location: Warwick, Warwickshire
Expire in: 24 days
Job Description
Alma Personnel have been tasked with recruiting on behalf of their Warwickshire based client for an experienced service co-ordinator to be based on site.
This will be based on a FTC for approximately 8 months.
The service Coordinator will be based with in a department that handles maintenance contracts, servicing, parts and rental equipment.
Duties and tasks :-
* Serve as the primary point of contact for incoming service requests via telephone and other forms of communication
* Effectively manage and dispatch technical engineers to customer sites, considering urgency and team capacity
* Coordinate the supply and shipment of spare parts for engineer visits and return jobs
* Arrange equipment as required by engineers or operations management.
* Oversee and process engineer timesheets, ensuring accuracy and reflecting overtime
* Liaise with external suppliers for necessary assistance and resources.
* Actively manage the company's rental equipment fleet.
* Schedule routine servicing with customers and provide regular updates.
* Manage the field engineer fleet, including vehicles, uniforms, and PPE
* Provide cover for your line manager in their absence
* Generate reports from the company's operating system as requested.
* Manage costs and maintain the overall profitability of the service department.
* Handle out-of-hours customer calls and dispatch engineers for chargeable emergency call-outs, compensation provided to the SC
Skills and experience
You must be a confident and excellent communicator both written and verbally to succeed in this role with a can do attitude with particular focus on providing the best customer experience
Be commercially aware of the importance of running a profitable busy operation and working to tight budgets
Strong IT skills in particular with MS Office suite of products
Training will be provided on the in-house system where required and products, Industry knowledge would be a distinct advantage,.
Excellent salary package is available as well as a host of company benefits
If you feel you have the right skills and experience, apply now stating why you would be suitable for this positionBefore You Apply
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