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Service Delivery Analyst - Security Operations
Job Posted: 26 minutes ago
Salary: £ 35,000 - 45,000 / Annum
Job Type: Permanent
Location: United Kingdom
Expire in: a month
Job Description
A dynamic Service Delivery Analyst is now sought by one of the UK’s leading technology services companies. This role is a remote based role. The role is to join this flourishing organisation that are looking to expand their Customer Experience Team. This role would be great for anyone that has hands on experience working in a SOC and enjoys engaging with clients and customers.
This opportunity will suit a current level 1 or Level 2 SOC Analyst who is keen to progress their career into a customer facing, Service Delivery / Customer Experience role.
Key responsibilities of the Service Delivery Analyst
To operate as the serve as the technical liaison between customers and internal service teams
Act as a point of escalation for incident resolution
Building and maintaining strong customer relationships
Presenting concise and informative monthly service data.
Act as the conduit between clients and internal teams
Ensuring seamless service operations
Essential experience of Service Delivery Analyst
Previous Security Operation Centre / SOC experience
Knowledge of SOC tooling, SIEM, EDR - Sentinel, CrowdStrike, Defender
Understanding of common threats
Ability to confidently talk about tickets
Confident explaining tech to non-tech individuals
Exposure to an ITSM - preferably Jira
Previous experience generating customer facing reports
Excellent communication - written and face-to-face
The successful Service Delivery Analyst will be offered a starting salary of £35,000 - £45,000 + Company Benefits. The role will offer excellent training and development opportunities. It is offered as fully remoteBefore You Apply
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