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Service Delivery Associate
Job Posted: 9 hours ago
Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: NN4, Hardingstone, West Northamptonshire
Expire in: a month
Job Description
Service Delivery Associate
As a Service Delivery Associate at Bechtle you will working within our Shared Delivery Hub. You will be a proactive and customer-focussed individual primarily responsible for managing a shared inbox for client inquiries, requests and issues. This role serves as the frontline support for our clients and will be crucial in ensuring that all client interactions are handled efficiently and effectively.
Job Role Responsibilities (% of Time)
Customer Management (50%)
* Monitor and manage the shared delivery inbox for incoming customer inquiries, requests, and issues
* Take ownership of all shared delivery client inquiries, requests, and issues, to conclusion
* Respond promptly and professionally to client inquiries, providing accurate information and assistance as needed
* Arrange and manage meetings regarding customer contract renewals
* Maintain detailed records of client interactions and actions taken to ensure accountability and transparency
Data Analytics & Reporting (25%)
* Collating data to create reports/metrics/produce graphical data.
* SLA measurement, finance and resource reporting.
* Entering data and accurately recording all information taken.
* Ensure all client documentation is accurate and up to date with our document management tool suite
Service Delivery (15%)
* Create and maintain service reports for shared delivery clients
* Schedule and attended remote service review meetings
* Work with the wider Operations Centre team to achieve customer excellence
* Ensure relevant Service Level Agreements (SLAs) are managed, monitored and reported on and communicated to the clients
Continuous Service Improvement (10%)
* Proactively identify opportunities to improve processes and enhance the client experience
* Participate in training and development opportunities to enhance knowledge and skills in service delivery and customer management
Skills and Experience
Essential
* 1-2 years of experience in a customer service or client-facing role, preferably within the IT industry.
* Strong communication and interpersonal skills, with the ability to interact professionally with clients and internal stakeholders
* Strong passion for customer excellence
* Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple priorities effectively
* Ability to build strong rapport with delivery partners
What we offer
* Hybrid Working (3 days in/2 days out) after successful probation period.
* Starting Salary of £28,000 - £30,000 depending on experience.
* Culture – Social events, Supportive, Fun, Hard working. Perks – Incentives (holidays, vouchers, lunches, spot prizes).
* Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc)
* Subsidised health care/medical benefits
* Annual Leave – 25 days, increasing to 30 with time spent, plus Bank Holidays + optional 2 weeks unpaid.
* Progression Plan – training & mentor programme.
Reports to: Head of Service DeliveryBefore You Apply
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Looking for your next career move? Join a top company hiring Service Delivery Associate job near me in NN4, Hardingstone, West Northamptonshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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