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Service Delivery Manager/Support Engineer
Job Posted: 11 minutes ago
Salary: £ 89.63 - 89.63 / Hour
Job Type: Contract
Location: Oxfordshire
Expire in: a month
Job Description
Meritus are recruiting for a leading Aerospace Business based near Oxford who are looking for a IT Delivery Manager with experience as 3rd line support.
IT DELIVERY MANAGER - ONSITE IN OXFORD - £89.63PH - 1 YEAR - SC CLEARANCE ELIGIBLE - ITIL
The IT Support Engineer is responsible for providing technical support to end-users within the
organisation. This role involves troubleshooting hardware and software issues, managing IT systems,
and supporting network infrastructure. The IT Support Engineer plays a critical role in ensuring the
smooth operation of IT services and contributes to projects that enhance IT systems and security.
Key Duties:
Network and Infrastructure Support:
Assist with the maintenance and troubleshooting of network infrastructure, including Firewalls, routers, switches, and wireless access points.
Monitor network performance and escalate any critical issues to senior engineers or the network team.
Support the setup and maintenance of VPN connections and other remote access solutions for employees working off-site.
Support the setup and maintenance proxies and GPO Policies.Technical Support:
Provide Level 3 support to end-users for hardware, software, and network-related
Provide Level 3 support to the IT Technical teams for software applications deployment & configurations and network related issues.
Troubleshoot and resolve technical problems, ensuring prompt resolution to minimise downtime.
Assist with installing, configuring, and upgrading computer hardware, operating systems, and software applications.IT System Maintenance:
Maintain and monitor IT systems, including servers, desktop computers, laptops, printers, and mobile devices.
Assist the IT Team in ensuring that all IT equipment is functioning properly and perform routine maintenance to keep systems up to date.
Manage user accounts and access permissions, adhering to company securityUser Training and Documentation:
Provide end-user documentation, training and guidance on IT systems and
Create and update documentation for common issues, troubleshooting steps, and ITIT Security and Compliance:
Ensure that all systems are compliant with internal security policies and GDPR
Assist with the deployment of antivirus, software updates, and other security measures to safeguard the organisation's data.Knowledge and Skills:
Customer-focused with a positive attitude towards resolving user issues.
Strong time management and organisational skills, capable of handling multiple tasks
A proactive approach to identifying and addressing IT issues before they escalate.
Strong problem-solving and analytical skills with the ability to diagnose and fix issues quickly.
Excellent communication and interpersonal skills, able to explain technical problems to non-technical users.
Familiarity with IT service management tools (e.g., ServiceNow, JIRA) and remote supportEducation, Qualifications, Experience:
Bachelor's degree in IT, Computer Science, or a related field (or equivalent work experience).
Industry certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation are advantageous.
Extensive experience in an IT support role.
Experience troubleshooting both hardware and software issues on Windows (and possibly
macOS) systems.
Familiarity with networking fundamentals (TCP/IP, DNS, DHCP) and basic server
Able to Configure and troubleshoot firewall routing issues (Palo Alto / Checkpoint)
Strong Working Knowledge of Firewalls and Routing
Solid Knowledge of Networking and IP Network
Knowledge and Experience of Cisco Network Equipment configuration.Work Environment:
This role is primarily office-based but may involve occasional travel to support remote sites
across the UK.
Regular working hours, with occasional out-of-hours support required for system upgrades or
emergency incidentsBefore You Apply
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- National Insurance number.
- Date of birth.
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