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Service Desk Administrator

Job Posted: 6 days ago

Salary: £ Competitive
Job Type: Permanent
Location: Uddingston

Expire in: 22 days

Job Description

The Service Desk Administrator is the first point of contact for all IT queries across the business, playing a vital role in keeping day-to-day operations running smoothly. Working in a fast-paced service desk environment, you’ll troubleshoot and resolve a broad range of 1st line technical issues remotely, while managing tickets from initial query through to resolution.

This is a hands-on, varied role where no two days are the same — combining daily user support with opportunities to contribute to process improvements and gain exposure to the latest network, cloud, and infrastructure technologies, all while collaborating closely with wider service delivery teams.

Key Responsibilities:

Experience working in a 1st line support role 
	
Provide first-line technical support to users via phone, email, and in-person.
	
Manage and prioritise service requests and incidents using a ticketing system.
	
Escalate complex issues to higher-level support teams as necessary.
	
Collaborate with other IT team members to ensure seamless service delivery.
	
First point of contact for all queries from staff.
	
Identify and carry out remote 'first time fixes' on a variety of network and software solutions. This will include varied tasks from password changes through to data restoration, printer, and software application rollout. 
	
Process improvement - proactive involvement in the continued development of new and established procedures. 
	
Service delivery - working with other service delivery teams to ensure that Service Level Agreement (SLA) targets are met. 
	
Maintain a professional and effective working relationship with customers and work colleagues
	
Stay up to date with the latest technology trends and best practices.

Skills and Experiences:

Experience of troubleshooting with Laptops/Desktops/Printers 
	
Knowledge of Windows systems - Windows Client OS
	
Office365 / Microsoft packages 
	
Some server experience would also be beneficial. 
	
Excellent problem-solving and analytical skills.
	
Strong communication and interpersonal skills.
	
Ability to work independently and as part of a team.
	
Customer-focused with a commitment to providing high-quality service.

What we offer

A competitive salary and benefits package
	
An employer who values the ongoing wellbeing of its employees
	
Career development within a successful and growing business

About Us

We are MARCH®. The leading provider of critical engineering services. Supporting the industries we all rely on to improve their infrastructure, process, and digital environments. We work together with our customers to maintain business continuity, optimise output, and drive new standards in productivity, reliability, and sustainability. We help deliver operational resilience, increased performance, and better environmental outcomes, across the board. 

Why March?

Progress is People.  

MARCH has ambitious plans and central to our future growth is attracting, developing and retaining the very best talent. Whether your role is onsite or office-based, engineering or support, we offer opportunities for all our people to develop their careers and maximise their potential. MARCH is committed to building teams that reflect a wide range of backgrounds, perspectives, and experiences

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring Service Desk Administrator job near me in Uddingston! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!