Hiring Now: Service Desk Advisor Near You – Apply Today!
Your Next Service Desk Advisor Job Starts Here – Apply Now!
Service Desk Advisor
Job Posted: a day ago
Salary: £ 24,000 - 26,000 / Annum
Job Type: Permanent
Location: Welwyn Garden City
Expire in: a month
Job Description
Role: Service Desk Advisor
Location: Welwyn Garden City
Hours: Monday to Friday, 37.5 hours, fully office based
Salary: £24,000 + bonus between £2,000 - £2,500 per year
An excellent opportunity has now arisen for a Service Desk Advisor to join a well established client based in Welwyn Garden City.
Duties of a Service Desk Advisor:
Provisioning new orders and maintaining existing customers, managing multiple orders, creating and programming phone system schedules.
Logging all queries presented ensuring detailed and accurate in our CRM database.
Diagnosing and taking ownership of faults.
Providing progress updates to key stake holders at project milestones.
Providing out of hours support on a rotational basis
Occasional site visits to assist with installations and diagnosing faults.
Compiling bespoke data reports on customer’s consumption, highlighting and suggesting areas for cost reduction and identifying trends in usage.
Raising ad-hoc invoices for department purchases working closely with our finance team.
Working with third party suppliers to understand current estate and contractual status, managing and completing caseation of redundant services.
Analysis on current consumption against our recommended rates.
Creating contracts and comparing invoices are correct to completed contracts.
Providing telephone and email support to customers.
What we would like from you:
Previous experience within Customer Service role / environment
Strong attention to detail
Excellent telephone skills
Able to multi-task
Tenacious in achieving problem resolution and customer satisfaction
Good level of numeracy
If you are interested in this role, please apply below with your most recent CV.
WGCCOMMPERM
By applying to this job advertisement, you confirm you have read and understood ourBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Service Desk Advisor job near me in Welwyn Garden City! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).