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Service Desk Analyst (English Speaking)

Job Posted: 23 days ago

Salary: £ 15 - 16 / Hour
Job Type: Contract
Location: Peterborough

Expire in: 5 days

Job Description

Service Desk Analyst – IT Consultancy – £15.84 PAYE Figure – Fully Onsite

No experience required, full training provided
English language skills are essentialOverview:
 I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough.
 
 Key Responsibilities:

Communicate clearly and transparently with customers, keeping them informed and confident in the service
Work within established policies and procedures to ensure high standards and compliance
Seek opportunities to enhance the customer experience by identifying improvements to existing processes
Manage incidents involving vulnerable customers with care and sensitivity
Record, investigate and resolve customer complaints promptly, aiming for first-time resolution
Report any policy or process breaches swiftly and accurately
Use various tools and platforms to maintain effective communication with customers
Identify issues through clear and confident communication, and deliver timely, appropriate resolutions
Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completion
 Skills & Experience Required:

A confident and friendly telephone manner
Strong verbal and written communication skills
Ability to meet and exceed targets
A proactive attitude, comfortable working both independently and in a team
Excellent multitasking and organisational skills
Sharp attention to detailPackage:

£15.84 PAYE Figure
3-6 month contract (may be extended)
Office based in Peterborough
Collaborative and forward-thinking data culture
Opportunities to work with modern cloud-based data platforms

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