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Service Desk Analyst

Job Posted: 17 days ago

Salary: £ 25,000 - 35,000 / Annum
Job Type: Permanent
Location: Colchester, Essex

Expire in: 10 days

Job Description

We’re looking for an experienced Service Desk Analyst to join our clients IT team in Colchester. This is a key position within the business, helping deliver reliable and secure IT services across the organisation.

You’ll take full ownership of support requests from initial contact through to resolution, working within a collaborative IT team across a modern Microsoft 365 hybrid environment. This role is ideal for someone who enjoys hands-on support, structured troubleshooting, and gaining exposure to wider infrastructure and project work.

What you’ll be doing

  * Acting as the first point of contact for IT incidents and service requests, managing them through to resolution

  * Taking full ownership of support tickets end-to-end within the ITSM system

  * Providing support across Windows, Android, and iOS devices, Microsoft 365 services, and core business applications

  * Troubleshooting within a Microsoft 365 hybrid environment (including Exchange Online, Teams, SharePoint, Intune, and endpoint security)

  * Managing joiners, leavers, and role changes, ensuring secure and timely access provisioning

  * Installing, configuring, and maintaining IT hardware and software in line with company standards

  * Monitoring systems and responding to security alerts, including MFA, compliance, and access controls

  * Supporting ISO 27001-aligned processes and working with teams such as HR, Finance, and Compliance

  * Contributing to IT improvements, problem management, and project delivery

What you’ll gain

  * A varied, hands-on role with full ownership and accountability

  * Exposure to a modern Microsoft 365 environment, including identity, security, and endpoint management

  * Opportunities to work alongside the Network Engineer and IT Manager, gaining infrastructure and networking experience

  * Involvement in key IT projects such as upgrades, migrations, and security improvements

  * Ongoing training and support for professional certifications

  * A collaborative and supportive team where your contribution is recognised

Essential skills & experience

  * At least 2 years’ experience in a Service Desk or IT support role within a Microsoft/Windows environment

  * Strong troubleshooting skills with a structured, logical approach

  * Excellent communication skills, with the ability to support users at all levels

  * Ability to prioritise and manage a varied workload in a busy environment

  * A proactive, customer-focused mindset with strong ownership of issues

  * Good organisational skills and attention to detail

  * GCSEs (or equivalent) in Maths and English (grade 4/C or above)

  * Willingness and ability to travel between sites when required

Desirable skills & experience

  * Experience with Microsoft 365 administration, endpoint management, and software deployment tools

  * Understanding of networking and security concepts (e.g. subnets, VLANs, firewalls)

  * Basic scripting knowledge (e.g. PowerShell)

  * Familiarity with IT governance frameworks such as ISO 27001 or Cyber Essentials

  * Relevant IT certifications (CompTIA, Microsoft, Cisco), or a commitment to ongoing development

  * A curious, analytical mindset with strong attention to detail

  * A collaborative team player with a calm and professional approach

Before You Apply

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Bank details.
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Looking for your next career move? Join a top company hiring Service Desk Analyst job near me in Colchester, Essex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!