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Service Desk Analyst

Job Posted: 3 days ago

Salary: £ 180 - 200 / Day
Job Type: Contract
Location: Gloucester

Expire in: 24 days

Job Description

Service Desk Analyst – MacOS / Apple Devices / Cloud Technologies

Based onsite in Gloucester - possibility to go permanent 

We are seeking an experienced and proactive Service Desk Engineer to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments, Apple devices, and modern workplace technologies, with the opportunity to learn 3D Modelling.  

Key Responsibilities

Provide end-user support and administration for MacOS, Apple laptops, and mobile devices
	
Configure, deploy, and manage Apple hardware across the business
	
Support modern workplace and endpoint management solutions
	
Troubleshoot hardware, software, connectivity, and user-related issues
	
Support device security, patching, compliance, and asset management
	
Deliver excellent customer service and technical support to users at all levels

Skills & Experience Required

Knowledge of MacOS and Apple ecosystem devices
	
Experience supporting laptops, desktops, and mobile devices in enterprise environments
	
Understanding of networking fundamentals and troubleshooting
	
Experience with MDM tools such as Jamf is advantageous but not essential
	
Knowledge of Microsoft 365 and identity/access management solutions
	
Excellent communication and problem-solving skills

Desirable Skills

Apple certifications or relevant technical certifications
	
Experience in hybrid cloud environments
	
Scripting or automation knowledge (Bash, PowerShell, or similar)

Before You Apply

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