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Service Desk Analyst

Job Posted: a day ago

Salary: £ 26,000 - 26,000 / Annum
Job Type: Permanent
Location: Doncaster, South Yorkshire

Expire in: a month

Job Description

Service Desk Analyst

We're partnering with a growing, founder-led SaaS technology business operating within the workforce management and operations technology space.

Led by a highly successful leadership team with a track record of building and scaling technology businesses, the company is helping organisations improve workforce visibility, employee safety, attendance, onboarding and operational efficiency through a combination of software, automation and innovative workplace technology.

Their customers span a range of sectors including facilities management, healthcare, logistics, retail, manufacturing and hospitality, supporting organisations with large frontline and operational workforces.

With continued growth and an expanding customer base, they are now looking to strengthen their Service Desk team with the addition of a customer-focused Service Desk Analyst. 

The Opportunity

As a Service Desk Analyst, you'll be the first point of contact for customers using the platform and will play a key role in delivering an excellent support experience. You'll help customers resolve queries, investigate issues, provide guidance and ensure they get maximum value from the technology. 

This is an excellent opportunity for someone with strong customer service skills who enjoys helping people and wants to build a career within technology and software support. 

What You'll Be Doing

Acting as the first point of contact for customers via phone, email and ticketing systems.
Delivering a professional, friendly and efficient customer experience.
Logging, prioritising and managing customer enquiries and incidents.
Investigating issues and identifying solutions using internal documentation and knowledge resources.
Keeping customers informed throughout the lifecycle of their enquiry.
Resolving issues wherever possible within agreed service levels.
Escalating more complex incidents to specialist teams with clear and accurate information.
Maintaining detailed records of customer interactions and resolutions.
Contributing to internal knowledge articles and support documentation.
Working collaboratively with colleagues to continuously improve customer service delivery. What We're Looking For

We're looking for someone who genuinely enjoys helping customers and takes pride in delivering a great service experience. 

You'll likely have experience in:

Customer Service Advisor
Customer Support Advisor
Helpdesk Advisor
Service Desk Analyst
Contact Centre Advisor
Technical Support Administrator
Customer Experience ExecutiveEssential Skills

Excellent verbal and written communication skills.
Strong customer service mindset.
Positive and professional approach.
Good problem-solving abilities and attention to detail.
Ability to manage multiple tasks and prioritise workload.
Confidence using technology and learning new systems.
Proactive attitude with a willingness to take ownership.
Ability to work independently in a remote environment whilst contributing effectively to a team. Desirable Experience

Whilst not essential, we'd be particularly interested in people with:

Previous customer service experience.
Experience using business software.
Exposure to helpdesk or ticket management systems.
An interest in technology and software.
Previous experience working within a support environment.Why Apply?

Hybrid working.
Comprehensive training and onboarding.
Opportunity to join a growing SaaS business.
Supportive and collaborative team culture.
Clear pathway into software and technology support.
Exposure to a modern technology platform used by organisations across the UK
£26,000 salary plus benefits

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Service Desk Analyst job near me in Doncaster, South Yorkshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!