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Service Desk Co-Ordinator
Job Posted: 2 days ago
Salary: £ Competitive
Job Type: Permanent
Location: Manchester, Greater Manchester
Expire in: a month
Job Description
Overview
Due to the continued expansion of our Sudlows Service Desk Offering, we have an exciting career opportunity for an experienced and enthusiastic Service Desk Co-Ordinator and Planner. Sudlows, who work throughout the UK, have a growing portfolio of clients globally. We have over 200 staff and have achieved recent growth with ongoing expansion plans. Sudlows are keen to recruit candidates who will be part of this ambition.
The Role
The successful candidate will be a valued member of our Enterprise Services Division. We are currently looking to grow our business and this role is a key part to this vision. This role is to provide the business with co-ordination of resources and materials including client reports and day-to-day support to the Project Teams and other company departments where required, ensuring all tasks are carried out to the highest level of accuracy without delay.
The role will initially be working on a shift rota covering 24 hour support Monday- Friday (including Sat AM) for international clients, working hours will be discussed more at screening stage.
Initial training will take place during 08:30-17:00 hours at our Manchester Ducie Office.
Key tasks and Responsibilities
Overview
Full ownership of Break/fix tickets for work being carried out in UK, Europe, USA and beyond
Full ownership of small project work in above locationsSupport senior members of the Service Desk operations team with project workSign-off of all work on site, ensuring everything is completed to satisfactory standardEnsuring all health and safety standards are adhered to
Undertaking ad hoc admin tasks as required by the Service Desk and wider business
Processing invoices for subcontractors and suppliers
Attend weekly/monthly client facing meetings via video call
Collating and amending close out documentation ensuring it is suitable to submit to clients
Working to strict SLA’s ensuring all work is completed and closed out in client expectations
Managing stock levels of client’s equipmentWorking closely with the estimation department processing new quote requests
Responsible for maintaining a strong and positive relationship with all clients
Managing sub-contractor and supplier relationships
Supporting the wider Enterprise Services team with ad hoc requests such as ordering materials and creating PO’s
Support the Service Desk operations Manager with any required tasks
To answer/deal with queries, both face to face and via the telephone in an appropriate and timely manner.
Personal Specification
Technical Skills and Qualifications
Proven experience in a project co-ordinator role, preferably in the construction industry
Ability to work as part of a team and on your own
Commercially aware and able to manage budgets
Some technical / engineering knowledge would be an advantage
Ability to manage a heavy workload and conflicting demands, whilst consistently producing high-quality work to tight deadlines
Experience of liaising with colleagues from operational staff to senior director level, and the ability to manage upwards
First class communication skills, personal confidence and the ability to influence others
Intermediate to advanced Word, Excel and PowerPoint skills
Accurate data entry processing experience
Attention to detail
Planning and Organising
Ability to organise own workload
Ability to prioritise work and deliver to tight deadlines
Able to maintain accurate and timely records as required by the role
Ability to identify and can solve everyday job-based problems in liaison with the relevant project manager
Working with people
Lead by example showing positive and effective work ethics
Able to establish a rapport with service users as necessary e.g. clients, members of the public, other contractors etc
Understands how to encourage and influence people to get the best from them
Understands the needs of others and able to respond accordingly
Communication
Able to communicate factual information politely and courteously
Has everyday spoken skills e.g. telephone and face-to-face conversations
Has advanced written and numeric skills appropriate to the job
Able to listen, observe and report information to managerBefore You Apply
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