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Service Desk Co-ordinator
Job Posted: 19 hours ago
Salary: £ 32,000 - 32,000 / Annum
Job Type: Contract
Location: Marlow
Expire in: a month
Job Description
Service Desk Co-Ordinator (Maternity Cover – minimum of 9 months)
Join a dynamic and busy engineering team as a Service Desk Co-Ordinator, providing vital support during a long-term maternity cover. This role is the heartbeat of the service operations, ensuring seamless communication and coordination between clients, engineers, and service management. If you thrive in a fast-paced environment and have a knack for organisation and communication, this could be the role for you!
Key Responsibilities
Service Management Compliance: Understand and operate company and service management procedures to the required standard.
Information Management: Collate and manage telephone and email enquiries from clients and service engineers, escalating any issues promptly.
Client and Team Communication: Maintain a close working relationship with the Service Account Manager, providing constant updates on scheduling and being the primary contact for service and maintenance queries.
Work Order Management: Raise work order details with sufficient client POs on the Job Logic system, ensuring engineers are scheduled with minimal disruption.
Job Coordination: Ensure engineers have correct job assignments and uploaded work information, scheduling remedial works and planning engineer hours effectively.
Client Communication: Plan and coordinate remedial works, keeping clients informed and ensuring timely RAMS submission.
Equipment and Parts Management: Track hire equipment for service jobs and source availability of parts, organising delivery and notifying engineers of delivery dates.
Daily Job Tracking: Monitor previous day’s work status with engineers, chase for job sheets within 48 hours, and update job status on Job Logic.
Weekly Reporting: Manage and communicate the Job Logic dashboard, engineer work schedule, and distribution list updates for a weekly look-ahead.
Timesheet Management: Chase engineers for timesheets weekly and issue to the Finance Manager.
Logistics Coordination: Book hotels and travel arrangements for engineers when required.
Meetings and Sub-Contractor Coordination: Attend service review meetings and organise subcontractor visits, ensuring paperwork is received and uploaded to Job Logic.
Qualifications and Skills
Proven experience in a similar role within an engineering or service-based business.
Strong organisational and multitasking skills.
Excellent communication and interpersonal abilities.
Proficiency with service management systems, preferably Job Logic.
Ability to work under pressure and to tight deadlines.
Attention to detail and problem-solving skills.
If you are ready to make an impact in a thriving environment, apply now to join the teamBefore You Apply
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