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Service Desk Coordinator
Job Posted: 16 hours ago
Salary: £ 27,000 - 28,000 / Annum
Job Type: Contract
Location: RG10, Ruscombe, Wokingham
Expire in: a month
Job Description
Our client is looking for an organised and customer-focused Engineer Scheduler / Field Support Coordinator to join their team on a 6-month fixed-term contract. This hybrid role offers the opportunity to work from home on Mondays and Fridays, with in-office days Tuesday-Thursday, allowing you to collaborate effectively with the team and receive hands-on training.
6 month FTC
Salary £27-£28k DOE
Shifts would be either 07:00-15:30 or 10:30-19:00 Monday to Friday or 09:00-17:30 Saturday and Sunday.
You will play a key role in coordinating engineer schedules, managing support tickets, and ensuring efficient resource allocation to meet customer needs. You will also monitor part requests, arrange collections, and provide clear communication to customers while escalating issues where necessary.
Key Responsibilities
Coordinate and manage engineer scheduling to optimise resource allocation
Own and manage support tickets, ensuring timely resolution and adherence to service standards
Monitor and coordinate part requests, ensuring compliance with SLAs
Arrange collections from customer sites using internal engineers or third-party couriers
Maintain proactive communication with customers, providing updates on ticket progress and scheduled visits
Escalate issues internally and externally to maintain service quality and customer satisfaction
Participate in optional paid on-call rotation (after training)
Person / Experience Required
Excellent verbal and written communication skills
Strong attention to detail and customer-focused approach
Effective problem-solving and planning skills
Organised, proactive, and accountable
Ability to perform well under pressure
Basic understanding of IT infrastructure and network topology
Flexible and adaptable
Willingness to undergo the clearance process (essential)
ITIL certification (preferred, not mandatory)
Proficient in Microsoft Office (Word, Excel, Outlook)
Benefits
Hybrid working
Pension scheme (effective after 3 months)
25 days holiday plus bank holidays
£45 eye care voucher
Vodafone Employee Advantage scheme
Free parking
Training and development opportunities through mentoring and professional qualifications
Company socials including annual summer & Christmas events and team lunches
Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
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