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Service Desk Coordinator

Job Posted: 25 days ago

Salary: £ 26,000 - 26,000 / Annum
Job Type: Permanent
Location: Camberley, Surrey

Expire in: 3 days

Job Description

Service Desk Coordinator Job Overview:
We are seeking a highly organised and proactive Service Desk Coordinator to join our friendly and supportive team. This is a key role within the business, supporting and managing our fast paced service desk operations and ensuring a smooth, efficient service for both clients and engineers.
Service Desk Coordinator Key Responsibilities:
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    Acting as the first point of contact for clients
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    Scheduling maintenance visit requests
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    Coordinating the dispatch of service engineers
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    Supporting the daily diary and ensuring it is managed effectively and logistically
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    Ensuring timely, professional and clear communication with customers
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    Scheduling quoted works
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    Scheduling revisits and fault call-outs
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    Closing jobs accurately and in a timely manner
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    Providing ongoing support to engineers
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    Ensuring equipment and materials are ordered and allocated to jobs
Service Desk Coordinator Work Schedule:
The Service Desk Coordinator role is a full-time, office-based position in Camberley.
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    Monday – Friday (excluding Bank Holidays)
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    08:30 – 17:00
Service Desk Coordinator Benefits:
  * 20 leave days per annum increasing with service (Excluding Bank Holidays)
  * Additional day off for your Birthday
  * Free gym membership
  * Company events
  * Free parking
  * Workplace Pension Scheme

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