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Service Desk Engineer

Job Posted: a month ago

Salary: £ 27,976 - 27,976 / Annum
Job Type: Permanent
Location: Waterlooville

Expire in: a day

Job Description

Join a Leading IT Support Team as a Service Desk Engineer - Be the First Point of Contact!

Are you passionate about delivering exceptional IT support? Our client, a trusted provider of managed IT services, is seeking a dedicated Service Desk Engineer to join their dynamic team on the outskirts of Havant. This is an excellent opportunity to work within a professional environment that values stability, clarity, and customer satisfaction. This is a full-time permanent role paying £27,976 with hybrid working opportunities. 

Act as the primary point of contact for customers, providing professional and reassuring first-line support
	
Manage and resolve incident tickets efficiently within a structured ticketing system
	
Follow established incident, request, and escalation processes confidently
	
Keep customers informed of progress, actions taken, and expected resolution times
	
Log, categorise, and document all service activities accurately for visibility and control
	
Escalate complex issues to technical teams with clear handover information
	
Maintain service quality, meet defined performance levels, and support service improvement initiatives
	
Participate in a rota for out-of-hours support including evenings and weekends
	
Support onboarding, changes, and offboarding processes for staff
	
Adhere to company policies, processes, and information security standards
	
Share knowledge and collaborate with team members for continuous service improvement

Candidate Requirements

Proven experience in a first-line Service Desk, helpdesk, or IT support role within an MSP or IT services environment
	
Strong knowledge of Microsoft 365 environments, including user administration and troubleshooting
	
Experience managing incidents and service requests within a structured ticketing system
	
Excellent communication skills with the ability to convey technical information clearly and calmly
	
Ability to follow documented processes and maintain accurate records
	
Dependable, disciplined, and customer-focused with a calm approach to support

If you are ready to make a positive impact in a supportive environment, apply now to join a company that cares about its people and clients alike. This is your chance to grow your career as a Service Desk Engineer in a role that values professionalism and stability

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Service Desk Engineer job near me in Waterlooville! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!