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Service Desk Engineer

Job Posted: 17 days ago

Salary: £ 28,000 - 28,000 / Annum
Job Type: Permanent
Location: Waterlooville

Expire in: 11 days

Job Description

Liberty Recruitment Group are proud to be working with a fantastic Managed Service Provider in the search for a Service Desk Engineer! 

Our client is a well-established IT Partner to a large number of businesses across various sectors. They are dedicated to providing an excellent service by adhering to SLA’s at all times. In this role you will be responsible for providing 1st line technical support via email, telephone and a ticketing system. 

Based on the outskirts of Portsmouth, paying £28,000 with an extensive list of company benefits, this is absolutely not an opportunity to be missed. 

What you’ll do:

Act as the primary point of contact for customers, providing professional and reassuring first-line support
	
Manage and resolve incident tickets efficiently within a structured ticketing system
	
Follow established incident, request, and escalation processes confidently
	
Keep customers informed of progress, actions taken, and expected resolution times
	
Log, categorise, and document all service activities accurately for visibility and control
	
Escalate complex issues to technical teams with clear handover information
	
Maintain service quality, meet defined performance levels, and support service improvement initiatives
	
Participate in a rota for out-of-hours support including evenings and weekends
	
Support onboarding, changes, and offboarding processes for staff
	
Adhere to company policies, processes, and information security standards
	
Share knowledge and collaborate with team members for continuous service improvement

The ideal candidate:

Proven experience in a first-line Service Desk, helpdesk, or IT support role within an MSP or IT services environment
	
Strong knowledge of Microsoft 365 environments, including user administration and troubleshooting
	
Must live within a reasonable commute due to an on-call requirement after 6 months of service. 
	
Experience managing incidents and service requests within a structured ticketing system
	
Excellent communication skills with the ability to convey technical information clearly and calmly
	
Ability to follow documented processes and maintain accurate records
	
Dependable, disciplined, and customer-focused with a calm approach to support

Company Benefits:

28 days holiday, rising with length of service + your birthday and Christmas off! 
	
Hybrid working options – typically 2 days a week from home
	
Private healthcare
	
EAP
	
Casual Fridays with breakfast and afternoon beers
	
Free parking
	
Plus, so much more! 

If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Service Desk Engineer job near me in Waterlooville! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!