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Service Desk Manager
Job Posted: 24 minutes ago
Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: EC1A, Farringdon, Greater London
Expire in: a month
Job Description
Service Desk Manager – (Service Desk, ITIL, Management, Office 365, Active Directory, Intune, Phone Systems, Stakeholder Management, RFPs/Tenders) – Remote
Charles Simon Associates are looking to recruit a Service Desk Manager national business who are a market leader.
Location: Fully Remote
Salary: Up To £45,000 Per Annum
Role Overview:
The Service Desk Manager will oversee a 3rd party provider delivering service desk support for the business. You will ensure service excellence through regular reviews, hands-on involvement when needed, and strong collaboration with key stakeholders. Additionally, you will play a central role in evaluating alternative service providers through RFPs and tenders, as the business looks to explore new options.
Key Responsibilities:
* Manage the relationship with the outsourced service desk provider, ensuring SLA adherence and service quality.
* Conduct regular service reviews and escalate major issues to senior stakeholders.
* Hands-on support as required across Office 365, Active Directory, Intune, and phone systems.
* Provide clear reporting on performance metrics and trends to senior management.
* Engage with stakeholders across the business to understand needs and ensure IT services meet expectations.
* Lead initiatives to create RFPs and tenders for potential new service desk providers.
* Analyse incident and request trends to recommend improvements and optimise service delivery.
Skills & Experience Required:
* Proven experience managing service desk teams, preferably including outsourced teams.
* Strong hands-on experience with Office 365, Active Directory, Intune, and telephony systems.
* Excellent stakeholder management and communication skills.
* Experience developing and managing RFPs/tenders for IT services.
* Ability to analyse performance data and create actionable insights.
* ITIL knowledge and familiarity with service desk KPIs.
Please send an up-to-date copy of your CV to be considered for the Service Desk Manager
Service Desk Manager – (Service Desk, ITIL, Management, Office 365, Active Directory, Intune, Phone Systems, Stakeholder Management, RFPs/Tenders) – RemoteBefore You Apply
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