Hiring Now: Service Desk Manager Near You – Apply Today!
Your Next Service Desk Manager Job Starts Here – Apply Now!
Service Desk Manager
Job Posted: 3 days ago
Salary: £ Competitive
Job Type: Permanent
Location: Lockington, East Riding of Yorkshire
Expire in: 25 days
Job Description
The postholder will oversee the efficient operation of the IT Service Desk, ensuring high-quality support services are delivered consistently across the business.
This role combines leadership, technical awareness, and strong communication skills to drive service excellence, ensure adherence to SLAs, and support effective coordination with resolver teams and stakeholders during high-priority incidents.
Key Responsibilities
* Service Desk Management
* Incident Coordination
* Team collaboration within and outside of department.
* Drive continual service improvement initiatives.
* Report on performance, incident trends, and operational metrics.
* Drive forward industry best practices within the business.
* Provide training and guidance to the Service Desk team.
Skills, Knowledge & Expertise
Experience/Skills & Knowledge
* Proven Leadership and Team Management
* Incident Coordination
* Technical Proficiency - IT infrastructure, systems, and services (e.g., Windows, Office 365, networks, cloud solutions).
* ITIL Framework Knowledge
Personal Attributes/Behaviours
* Communication Skills
* Customer Service Orientated
* Analytical and Problem-Solving Skills
* Adaptability and Resilience
* Organisational and Time Management Skills
* Collaboration and Stakeholder Management
Job Benefits
* 25 days holiday plus bank holidays
* Contributory Pension Scheme
* Free on-site Parking
* Holiday Buy Scheme
* Volunteer Scheme
* Share Save Scheme
* Life Assurance
* Enhanced Maternity, Adoption & Paternity Scheme
* Health & Wellbeing Initiatives
* Discount SchemeBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Service Desk Manager job near me in Lockington, East Riding of Yorkshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
Similar Jobs
- £17.5 - £19 Hour
- Market Weighton, East Riding of Yorkshire
- Contract
- £45000 - £55000 Annum
- Driffield, East Riding of Yorkshire
- Permanent
© Vita CV: Registered in England and Wales (16187919).