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Service Desk Manager
Job Posted: a day ago
Salary: £ 45,000 - 50,000 / Annum
Job Type: Permanent
Location: Slough, Berkshire
Expire in: a month
Job Description
Service Desk Manager – Fire & Security – Up to £50,000 Per Annum
Package Overview:
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Basic Salary: Up to £50,000 per annum (Negotiable based on experience)
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Full-Time, Permanent Position
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Location: Slough
Company Overview – Service Desk Manager – Fire & Security
Our client, a respected and growing provider of Fire & Security systems maintenance, is seeking a proactive Service Desk Manager to join their team on a full-time, permanent basis. The company is known for its strong customer focus and commitment to service excellence. Due to continued growth, they are looking for a motivated individual to lead and develop their service operations.
Service Desk Manager – Role and Responsibilities:
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Leading and managing a busy Service Desk team
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Overseeing the scheduling of engineers for planned and reactive maintenance
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Ensuring all work is delivered within SLA timeframes and to a high standard
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Handling customer escalations and ensuring timely resolutions
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Monitoring KPIs and driving continuous service improvements
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Developing strong client relationships and managing service review meetings
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Supporting the implementation and optimisation of the Uptick system
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Reporting monthly on financial performance and resource planning
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Working collaboratively with the wider business and leadership team
Service Desk Manager – Skills and Experience Required:
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Proven experience in a Service Desk Manager or similar operational role
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Background in the Fire & Security industry or related technical service environment preferred
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Strong leadership, communication, and problem-solving skills
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Customer-focused approach with a commitment to quality service delivery
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Experience working with service management software (e.g. Uptick)
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Ability to manage multiple priorities and a busy workload effectively
Benefits of this Service Desk Manager Position:
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Competitive basic salary up to £50,000 per annum (Negotiable based on experience)
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Opportunity to work with a well-established and expanding business
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Supportive and collaborative working environment
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Pension scheme
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Training and professional development opportunities
Please send in your CV to be considered for this exciting opportunityBefore You Apply
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