Hiring Now: Service Desk Team Leader Near You – Apply Today!

Your Next Service Desk Team Leader Job Starts Here – Apply Now!

Service Desk Team Leader

Job Posted: 3 days ago

Salary: £ 35,000 - 40,000 / Annum
Job Type: Permanent
Location: RH12, Faygate, West Sussex

Expire in: 25 days

Job Description

We are excited to be partnering with a forward-thinking MSP who are looking for a hands-on Service Desk Team Leader to play a key role in both technical delivery and team leadership.

This is a dual position combining senior technical support with people management responsibilities. You will act as a key escalation point while also leading, mentoring, and developing a team of engineers—ensuring service levels, customer satisfaction, and operational efficiency are consistently delivered.

📍 Horsham
💰 £35,000 – £40,000 + progression opportunities

Service Desk Team Leader - The Role:
You will be responsible for keeping the service desk running smoothly day-to-day, working closely with the Service Desk Manager and other team leaders. This includes:

  * Acting as the primary technical escalation point for complex issues

  * Overseeing ticket flow, ensuring SLAs and quality standards are met

  * Supporting, mentoring, and developing service desk engineers

  * Monitoring workloads, identifying bottlenecks, and resolving issues proactively

  * Conducting reviews, managing performance, and supporting training plans

  * Handling client escalations and maintaining strong customer relationships

  * Driving continuous improvements across service delivery and processes

  * Remaining hands-on with technical tickets where required

About you:

  * Strong technical background within an MSP or similar environment

  * Previous experience mentoring or managing engineers

  * Excellent communication skills, particularly in high-pressure situations

  * Ability to balance hands-on technical work with leadership responsibilities

  * Highly organised with strong problem-solving and decision-making skills

  * A proactive mindset with a focus on service improvement

Why Apply?

  * Opportunity to shape and influence service desk operations

  * Clear progression and development pathways

  * Supportive environment with investment in training

  * Varied role combining leadership and technical work

This is an ideal opportunity for a senior engineer ready to step into leadership, or an existing team leader looking for a more impactful role within a growing MSP.

Please note: Applicants must be eligible to work in the UK indefinitely and without sponsorship.

*For your information*
*Interested? Please send your CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
**Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Service Desk Team Leader job near me in RH12, Faygate, West Sussex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!