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Service Desk Technician
Job Posted: 5 hours ago
Salary: £ 30,000 - 35,000 / Annum
Job Type: Permanent
Location: PL1, Plymouth, Devon
Expire in: a month
Job Description
Front Line Support Technician
Location: Plymouth
Salary: £30,000 – £35,000 per annum
Overview
We are looking for a Front Line Support Technician to join our software development team in Plymouth. This role is the first point of contact for clients and internal users, providing essential help desk and technical support services. You will play a key role in diagnosing issues, maintaining accurate records, and ensuring smooth operation of our software and IT systems.
This position offers the chance to work on cutting-edge technology within a dynamic development environment, supporting systems that are critical to our clients’ success.
Key Responsibilities
* Act as the primary point of contact for clients via help desk and hotline support
* Manage incident profiles, logging, and resolution tracking
* Diagnose configuration and user issues, escalating where necessary
* Provide technician-level support across general IT, Microsoft Office, networking, and Linux systems
* Support with software drops, copy/paste operations, and version tracking
* Maintain accurate records of support activity, including serial number alignment and incident history
* Collaborate with the development and operations teams to resolve recurring issues
Skills and Experience
* Strong technical problem-solving skills with a hands-on approach
* Familiarity with Linux machines alongside general IT, office applications, and networking
* Excellent organisational skills with attention to detail in record keeping and version control
* Strong communication and client liaison skills
* Previous experience in a help desk or IT support role desirable
Why Join Us?
This is a fantastic opportunity to be part of a forward-thinking software development company where you’ll gain exposure to a variety of systems and technologies. You will be joining a collaborative team in Plymouth where your contribution will make a real difference to our clients and projectsBefore You Apply
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Looking for your next career move? Join a top company hiring Service Desk Technician job near me in PL1, Plymouth, Devon! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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