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Service Dispatch Administrator

Job Posted: 12 days ago

Salary: £ 29,000 - 32,000 / Annum
Job Type: Permanent
Location: Watford

Expire in: 16 days

Job Description

Service Dispatch Coordinator 
Watford | Hybrid (3 days office / 2 days home)
£29,000 – £32,000 DOE + benefits
Permanent

 Overview 
We are recruiting for a Service Dispatch Coordinator to join a busy and fast-paced service operations team based in Watford.

 This role is central to the coordination of field service activity, ensuring engineers are efficiently dispatched, service requests are processed within SLA timeframes, and all service administration is accurately maintained across
 ServiceMax and SAP.

 You will act as a key link between customers, engineers, and internal teams, ensuring high-quality service delivery and accurate system management at all times.

 Key Responsibilities  
Dispatch Field Service Engineers in line with SLA requirements (including urgent work orders within tight timeframes) 
Manage service contracts, work orders, quotations, and invoicing via ServiceMax and SAP 
Coordinate preventative maintenance schedules, installations, and reactive service calls 
Process service billing including credit/debit notes and re-invoicing where required 
Order and coordinate delivery of spare parts to engineers and customers 
Maintain accurate and up-to-date customer and service records across CRM systems 
Liaise daily with customers, engineers, sales, and technical support teams 
Support service contract renewals and ensure documentation accuracy 
Monitor and manage resource scheduling to optimise engineer utilisation 
Ensure data integrity and compliance across all service systems 
Support reporting requirements including service performance and SLA tracking  Candidate Requirements  
Previous experience in a Service Administration, Service Coordination, or Dispatch role 
Strong working knowledge of ServiceMax and/or SAP is essential 
Experience in a technical, engineering, or field service environment preferred 
Strong organisational skills with the ability to manage competing priorities 
Excellent communication skills (internal teams + external customers) 
High attention to detail and accuracy in data and system management 
Confident IT user, particularly Excel and Outlook  Desirable Experience  
Working within SLA-driven service environments 
Exposure to field engineering scheduling or logistics coordination 
Experience managing service contracts or billing processes  Benefits  
Hybrid working (3 days office / 2 days remote) 
25 days holiday + birthday leave 
Private healthcare & dental cover 
Pension scheme 
Supportive and collaborative team environment 
Strong training and development on ServiceMax / SAP systems  
   Apply now or message me directly to find out more

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