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Service Engineer

Job Posted: 18 days ago

Salary: £ Competitive
Job Type: Permanent
Location: Newcastle upon Tyne, Tyne & Wear

Expire in: 9 days

Job Description

MTrec’s new career opportunity

We are looking for an experienced and proactive Reactive & Planned Service Engineer to join our Fire, Security & TECS team. The successful candidate will be responsible for carrying out both emergency reactive call-outs and scheduled preventative maintenance across a range of life safety, security, and telecom systems.

This role requires strong fault-finding ability, excellent customer service skills, and the capability to work independently across multiple sites while maintaining high compliance and safety standards.

The Job you’ll do

  * Respond to emergency call-outs within agreed SLAs.

  * Be part of an out of hours support team.

  * Diagnose and rectify faults across fire, security, and telecom systems.

  * Provide temporary and permanent solutions to system failures.

  * Complete detailed service reports and documentation.

  * Communicate clearly with clients regarding system status and required remedial works.

  * Planned Preventative Maintenance (PPM):

  * Carry out routine servicing and inspections in line with industry standards and contracts.

  * Test and inspect fire alarm systems (conventional and addressable).

  * Service intruder alarms, CCTV (IP & analogue), and access control systems.

  * Maintain TECS including structured cabling, intercoms, and associated infrastructure.

  * Identify and report system deficiencies and recommend remedial actions.

  * Systems Experience

  * Fire Alarm Systems (BS5839 compliant)

  * Intruder Alarms

  * CCTV Systems (IP-based systems preferred)

  * Access Control Systems

  * Emergency Lighting (BS5266 compliant)

  * TECS / Structured Cabling / Door Entry Systems

About You

Essential:

  * Proven experience in servicing fire and security systems.

  * Strong fault-finding and diagnostic skills.

  * Knowledge of relevant British Standards and industry regulations.

  * Ability to work independently and manage workload effectively.

  * Full UK driving licence.

  * Good IT skills for digital reporting systems.

  * Excellent communication and customer service skills.

Desirable

FIA qualification or relevant fire & security certifications.

ECS/CSCS card.

IPAF/PASMA.

Experience with major manufacturers’ systems.

Knowledge of SSAIB or NSI compliance requirements.

Personal Attributes.

Highly organised and self-motivated.

Professional and client-focused.

Strong attention to detail.

Calm under pressure during emergency call-outs.

Flexible with out-of-hours work and on-call rota.

The Rewards and the Benefits

Competitive pay.

Low staff turner

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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