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Service Engineer

Job Posted: 13 days ago

Salary: £ Competitive
Job Type: Permanent
Location: Gloucester, Gloucestershire

Expire in: 15 days

Job Description

The role of Service Engineer is a highly technical position that requires strong customer service skills, patience, attention to detail and superior problem solving skills. The ability to build up a strong rapport with customers, agents and fellow colleagues. Ensure high quality customer support.

Key Responsibilities

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    Provide on-site Service, Calibration, installation and commissioning of equipment

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    Perform hands-on on-site troubleshooting, service and repairs.

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    Perform in-house calibrations and repairs when necessary.

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    Provide high level support to external customers at their location.

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    Provide on-site training to customers.

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    Interface with cross functional work teams such as applications, customer support/services/sales and marketing.

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    Develop and create service documentation when needed.

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    Timely and professionally handle field service calls and issues arising from the field service visits.

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    Timely complete and submit all required maintenance reports and calibration certificates.

Accountability

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    Be a supportive and approachable member of the customer service team promoting openness and honesty.

Required Skills, Knowledge and Expertise

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    HNC/HND or higher in Mechanical Engineering or similar.

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    Working knowledge and ability to test and troubleshoot electrical circuits.

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    Experience in the service and calibration of measuring equipment. Ideally CMM’s, Shadow graphs, height gauges and vision systems.

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    Highly motivated to deliver the best possible service to customers.

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    Sets high personal standards for self, assuming responsibility and accountability for successfully completing assignments or tasks

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    Strong verbal and written communicator to report into management level

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    Able to manage several tasks simultaneously, works well under pressure and handles stress appropriately

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    Working knowledge of MS office products

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    Knowledge of PC architecture, hardware and software.

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    Can demonstrate ability to work flexible hours and adapt to changing work schedules, including spending considerable time away from home

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    Full valid passport with no travel restrictions

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    Full valid UK driving license

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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