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Service Engineer (Warden Call)

Job Posted: 18 days ago

Salary: £ 35,000 - 42,000 / Annum
Job Type: Permanent
Location: Basingstoke, Hampshire

Expire in: 9 days

Job Description

Are you a Service Engineer with experience in telecare, warden call, or life safety systems?

We’re looking for engineers who have worked with systems similar to those used by providers such as Appello, Tynetec, or Tunstall Healthcare and are looking for a role where you can apply your skills across a wider range of safety-critical technologies.

This is an opportunity to join a growing and supportive business delivering essential life safety and communication systems, helping protect vulnerable individuals, residential communities, and commercial environments.

The Role

You’ll be responsible for servicing, maintaining, and fault-finding on a range of telecare and fire & security systems, ensuring they remain fully operational, compliant, and reliable.

You’ll work across a defined patch covering:

  * Basingstoke

  * Swindon

  * Oxford

Applicants should ideally live within 45 minutes of Basingstoke to support efficient coverage of this region.

You’ll operate independently in the field, with occasional visits to the Basingstoke hub for team collaboration, training, and stock collection.

Key Responsibilities

  * Service, maintenance, and fault-finding on:

      * Telecare / Warden Call systems

      * Fire alarm systems

      * Access control systems

  * Diagnose and resolve faults on-site, ensuring minimal disruption to clients

  * Carry out routine inspections, compliance checks, and remedial works

  * Support installations and system upgrades where required

  * Ensure all work meets SLA and regulatory compliance standards

  * Maintain accurate service records and reports

  * Liaise with clients, housing providers, and internal teams

  * Deliver a high level of customer service, particularly in sensitive environments (e.g. assisted living)

  * Manage and maintain company vehicle, tools, and stock

What We’re Looking For

We’re particularly interested in engineers with backgrounds in:

  * Telecare / Warden Call systems

  * Assisted living technologies

  * Social housing or healthcare environments

Essential:

  * Experience working with telecare systems (or similar life safety systems)

  * Full UK driving licence

  * Strong fault-finding and diagnostic skills

  * Confident working independently in the field

  * Excellent communication and customer-facing skills

The Package

  * On-call rota: 1 in 4 (with additional allowance)

  * Company vehicle, fuel card, tools, and uniform provided

  * Ongoing training on industry-leading systems

  * Clear progression opportunities within a growing business

Why Join?

  * Join a business that values quality, service, and long-term development

  * Be part of a supportive and collaborative engineering team

  * Strong pipeline of work across a stable, growing client base

Interested?

If you’re currently working within telecare or warden call systems and looking for your next step or want to broaden your experience into fire & security, we’d love to hear from you.

Apply now to find out more.

If you don’t hear from us within 5 working days, please consider your application unsuccessful for this position. We value your interest and encourage you to apply for future opportunities with us

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Service Engineer (Warden Call) job near me in Basingstoke, Hampshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!