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Service Manager/Advisor
Job Posted: 14 hours ago
Salary: £ 37,000 - 50,000 / Annum
Job Type: Permanent
Location: Aylesbury
Expire in: a month
Job Description
We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at MD Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment.
Working Environment
We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop. Monday–Friday 08:00–17:00 with optional overtime/Saturdays.
Key Responsibilities
Reception & Customer Experience
Act as the first point of contact for customers, in person, by phone, and via email
Manage front desk operations, bookings, vehicle drop-offs, and collections
Deliver a professional, friendly customer experience and keep customers informed on progress, costs, and completion times
Sales, Upselling & Cross-Selling
Proactively identify and deliver upselling and cross-selling opportunities
Explain recommended work, service options, and costs clearly
Convert enquiries into bookings and maximise workshop utilisation
Customer Satisfaction & Relationship Management
Take ownership of customer satisfaction, retention, and feedback
Handle concerns and complaints professionally and efficiently
Encourage repeat business and positive online reviews
Garage & Operational Management
Oversee daily garage and front-of-house operations
Coordinate technicians and workshop staff to manage workload and priorities
Ensure health & safety, quality, and professional standards are consistently met
Monitor job progress, turnaround times, and workmanship quality
Warranty Claims & Aftercare
Manage warranty claims, liaising with suppliers, manufacturers, and customers
Ensure accurate documentation and timely resolution of warranty issues
Innovation & Continuous Improvement
Bring new ideas and processes to improve efficiency, customer experience, and profitability
Administration & Financial Control
Maintain accurate job cards, customer records, and service histories
Prepare invoices, process payments, and manage financial transactions
Support stock control, parts ordering, and supplier relationships
About You
Motor trade experience is essential
Minimum 5 years' experience as a Service Advisor, Garage Manager, or similar
Qualified/experienced vehicle technician
Strong customer service and communication skills
Confident in upselling and cross-selling
Organised, commercially aware, and comfortable managing a busy garage
Proactive and solutions-focused
MOT Tester qualification is an advantage but not essential
What We Offer
Competitive salary based on experience
22 days holiday + bank holidays
Pension
Bonus scheme
About MD Autocare
We are recognised for quality workmanship, honest service, and consistently high customer ratings. We foster a workplace where employees feel valued, supported, and proud of their work. As we grow, we seek individuals who want more than just a job — a career where effort is recognised, development is encouraged, and teamwork is valued.
Why Join Us?
Excellent customer ratings and a strong, established reputation
Stable, long-term role with a growing business
Friendly, supportive team culture
Ongoing training and development opportunities
REF-(Apply online only)Before You Apply
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- Bank details.
- National Insurance number.
- Date of birth.
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Looking for your next career move? Join a top company hiring Service Manager/Advisor job near me in Aylesbury! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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