Hiring Now: Service Manager - Fire & Security Near You – Apply Today!
Your Next Service Manager - Fire & Security Job Starts Here – Apply Now!
Service Manager - Fire & Security
Job Posted: 19 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: Cambridge
Expire in: a month
Job Description
Job Title: Service Manager – Fire & Security
Location: Fordham, Cambridgeshire
Salary & benefits: Competitive
An established, accredited Fire & Security provider in East Anglia is expanding its leadership team and seeking an experienced Service Manager to oversee service and installation operations across fire detection, emergency lighting, extinguishers, and security systems.
This is a key management role within a growing independent business that supports commercial, industrial, education and healthcare clients.
Working closely with the senior leadership team, you will help drive performance, compliance, customer satisfaction and operational efficiency.
Key Responsibilities
Lead and support a team of engineers and service administrators to meet departmental goals.
Maintain deep knowledge of industry standards, products and services.
Deliver an exceptional customer experience and maintain strong client relationships.
Manage service desk operations, monitor efficiency and implement improvements.
Handle escalated customer issues professionally and promptly.
Ensure compliance with all industry regulations, standards and accreditations.
Oversee inspections, reporting, repairs, and quality of work — stepping in hands-on when required.
Identify recurring issues and implement solutions to reduce downtime and improve service quality.
Ensure all documentation is completed accurately, promptly and in line with ISO procedures.
Uphold a professional, presentable and customer-focused approach at all times.
This list is not exhaustive; additional responsibilities may be required as the business grows.
Skills & Experience
Strong technical knowledge of fire and security system installation, servicing and maintenance.
Commissioning experience preferred (FIA units 1, 2/3, 6 advantageous).
Experience with systems such as Kentec, Advanced, Morley; Ziton or Gent beneficial.
Ability to complete and review technical documentation.
Understanding of programming/configuration and commissioning methodologies.
Strong IT skills (Word, Excel, Outlook).
Excellent communication skills – written, verbal, and numerical.
Organised, proactive and able to work independently or as part of a team.
Strong customer-facing capability with a professional and positive approach.
Ability to interpret technical drawings and specifications.
High attention to detail and strong problem-solving skills.
Flexible, committed and willing to go the extra mile to deliver results.
Benefits
Competitive salary (discussed individually)
Company car
Company laptop & mobile phone
Pension scheme
Medicash Health Cash Plan
23 days holiday + bank holidays
Apply Now
If you have proven experience in fire and security, enjoy taking ownership, and want to play a key role in a growing independent business, please send your CV to (url removed)Before You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Service Manager - Fire & Security job near me in Cambridge! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).