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Service Manager - Heat Network

Job Posted: 4 days ago

Salary: £ 55,000 - 55,000 / Annum
Job Type: Permanent
Location: London

Expire in: 24 days

Job Description

Service Manager - Heat Networks

We are seeking an experienced Service Manager to lead the delivery of technical services across heat networks nationwide. This role will take ownership of installation quality, commissioning, fault resolution, compliance, and long-term system performance across HIUs, metering, and billing systems.

This is a field-based role requiring nationwide travel and flexibility outside standard office hours. The successful candidate will also play a key role in building and leading a technical team, managing subcontractors, overseeing operational processes, and supporting regulatory audits.

Key Responsibilities

Technical Delivery

Conduct site surveys for HIUs, metering, billing, energy efficiency, and compliance

Install and commission metering systems including AMR, data loggers, gateways, routers, and M-Bus networks

Carry out fault finding, diagnostics, optimisation, and system performance improvements

Support contractors with HIU installation and commissioning to required standards

Manage warranty claims, liaising with manufacturers and clients to achieve technical resolution

Produce technical reports, O&M manuals, commissioning records, and compliance documentation

Compliance & Safety

Ensure compliance with Heat Network (Metering and Billing) Regulations 2014 (as amended), CIBSE CP1, ESOS, and relevant industry standards

Prepare and maintain RAMS and ensure safe working practices on all sites

Operate in line with CDM Regulations and company health & safety policies

Stakeholder Management

Act as the technical lead for clients, housing associations, developers, and managing agents

Handle technical enquiries from end users and clients, maintaining strong professional relationships

Manage subcontractors, ensuring quality, compliance, and performance standards are met

Operational & Team Support

Oversee warehouse stock control, materials procurement, and internal stock systems

Support internal and external audits

Provide technical training, mentoring, and onboarding for new team members

Support business development activities with technical input when required

About You

Qualifications & Experience

Formal engineering qualifications

3-5+ years' experience in a technical role within heat networks, metering, or energy systems

Strong technical knowledge of HIUs, heat networks, metering and billing systems, and M-Bus networks

Experience with commissioning, system monitoring, optimisation, and fault diagnosis

Working knowledge of Heat Network Regulations, CIBSE CP1, ESOS, and compliance frameworks

Skills & Behaviours

Excellent problem-solving, fault-finding, and technical reporting skills

Proven ability to manage projects, subcontractors, and operational priorities

Strong leadership potential with the ability to develop and guide a growing technical team

Accountable, adaptable, safety-focused, and collaborative in approach

Package

Salary £55,000

Car or allowance

Remote-based

33 days holiday including bank holidays

8 pension (3% employee, 1% government, 4% employer) 

WR HVAC | M&E are #1 recruitment partner for HVAC jobs. Our customers include a range of large and small M&E companies, manufacturers and suppliers of heating, ventilation, air conditioning and refrigeration equipment. We recruit UK wide for sales, management and technical jobs.

WR is acting as an Employment Agency in relation to this vacancy

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