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Service Manager
Job Posted: 12 hours ago
Salary: £ 55,000 - 55,000 / Annum
Job Type: Permanent
Location: Cardiff
Expire in: a month
Job Description
Service Manager
Salary: £55,000 per annum + Company Car
Hours: Monday to Friday, Full-Time
Contract: Permanent
Overview
We're looking for an experienced Service Manager to lead and develop a customer-oriented, profitable workshop at our main heavy goods vehicle dealership in Cardiff with 40 staff. This is a key leadership role where you'll drive performance, ensure exceptional customer service, and achieve all manufacturer and company standards.
Key Responsibilities
Manage and develop all workshop staff, service advisors and administrators
Achieve financial performance targets and exceed company KPIs
Maximise sold hours vs pledge vs budget
Drive labour sales growth and maintain manageable WIP levels
Ensure high levels of customer service and resolve customer issues
Manage technician performance (efficiency, utilisation, productivity)
Oversee site health and safety and create a safe working culture
Develop staff through appraisals and identify training needs
Provide daily/weekly/monthly reports to Business Directors
What You'll Need
Proven experience as a Service Manager in a commercial vehicle dealership
Strong understanding of workshop KPIs and financial performance
Experience managing technician performance and workshop efficiency
Excellent customer service and staff development skills
Knowledge of health and safety requirements in a workshop environment
Ability to drive a 'one team' culture and engage staff effectively
What's On Offer
£55,000 per annum basic salary
Company car
Main dealership environment
Career development opportunities
Comprehensive benefits package
Sound like you?
If you're an experienced Service Manager ready to drive performance in a main dealership environment, get in touch with Cal today.
Call Cal at Kemp Recruitment on (phone number removed)
Email: (url removed)
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